What are the responsibilities and job description for the IT Support Technician - NW Houston position at The Marker Group, Inc.?
Job Description
Job DescriptionCompany Description
ESSENTIAL DUTIES AND RESPONSIBILITIES:
PC usage is frequent, and an employee must possess considerable knowledge and experience in the application/operation of software programs that go beyond basic word processing.
- On-site support
- Answers, evaluates, and prioritizes incoming telephone, voice mail, email, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
- Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
- Determines whether problem is caused by hardware such as modem, printer, cables or telephone.
- Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.
- Analyzes and evaluates incident reports and makes recommendations to reduce help line incident rate.
- Calls software and hardware vendors to request service regarding defective products.
- Tests software and hardware evaluation and recommendation for management review.
- Installs personal computers, software, and peripheral equipment.
- Assist with installation of infrastructure equipment. (cabling and networking)
- Strong attention to detail.
- Work after-hours when needed
- Take initiative without requiring general guidance or supervision
- Maintain confidentiality and use a high degree of discretion
- Minimum of 2 years small-to-medium-size office experience
- Must be able to lift and carry up to 50 pounds.
The Marker Group is a prominent national company in northwest Houston that provides primarily defense litigation support services including record collection and analysis and medical review for complex litigation.
Company Description
The Marker Group is a prominent national company in northwest Houston that provides primarily defense litigation support services including record collection and analysis and medical review for complex litigation.
Location/Region: Houston, TX
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