Support specialist

Description : Overview :

Overview :

The Masiello Group is committed to providing a unique level of support to our real estate agents. At the heart of our agent support system is our Business Support Specialist Team.

With 30 offices and 4 states companywide, the Business Support Specialist role is an extremely dynamic role bridging from administrative work to technical support to marketing among many other things.

You will be the first face clients see when they step foot into one of our offices, thus setting the tone for their overall experience with our award-winning company.

Benefits of working at The Masiello Group :

• Unlimited Paid Time off
• Medical with company-paid HSA
• Dental and Vision Insurance
• 401(k) Plan company match
• Voluntary Critical Illness, Accident, Long-Term Disability and Life / AD&D Insurance plans
• Medical flexible spending / dependent care accounts

Responsibilities / Duties :

• Provide top-notch in-office administrative support for the Sales Director and agents.
• Greeting agents and clients, answering phones, scheduling appointments, ordering office supplies.
• Review listing and transaction files for accuracy and completion using back-office platforms.
• High-level data entry into accounting software.
• Collect and deposit escrow and closing commission checks.
• Multiple Listing Service (MLS) listing input.
• Assist agents with their client transaction and lead management system.
• Set up agent business pages on social media platforms.
• Design and distribute digital and print marketing materials.
• Process onboarding paperwork for new Realtors.
• Troubleshoot common IT questions for your office and agentslaptops, mobile devices, printers.
• Teaching! Here is one more place you shine! Being in front of your agents whether they are freshly onboarded, looking for a 1 : 1 how to, or making a presentation at regularly scheduled staff meetings.
• Exhibiting a high amount of integrity, professionalism, and confidentiality. You strive to make everyone around you successful, and you love variety and challenges.

Requirements :

• Previous experience with Canva platform and social media / marketing
• Experience with Microsoft suite
• Excellent written and verbal communication skills
• Strong organizational skills and the ability to multi-task in a fast-paced, deadline driven environment
• Attention to detail, a must
• Ability to thrive in a team environment and work well with others

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Last updated : 2024-05-21