What are the responsibilities and job description for the Insurance Customer Service Representative position at The Melissa Workman Agency?
Job Description
Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.
Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.
Benefits
Paid Holidays
Paid Time Off (PTO)
Career Development & Growth
Hands On Training
Bonus Opportunities
Mon-Fri Work Schedule
Professional Work Environment
Responsibilities
- Process customer policy change requests.
- Secure all Trailing Documents from customers.
- Handle all incoming claim calls from customers.
- Document each customer contact in eAgent.
- Answer incoming phone calls on the first ring.
- Prospecting and generating new business through leads & referral sources.
- Provide exceptional customer service.
Requirements
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
- Possess an upbeat, positive and enthusiastic attitude.
- A Property & Casualty license is a bonus but will train good individual.
- Great Customer Service Skills.
- Works well with other employees and is a team player with a positive attitude.
- Strong communication skills, both oral and written.
- Driven and goal-oriented individual.
- Be capable of handling customer rejection.
Salary : $25,000 - $35,000