Front Desk Manager

Job Overview:

The Mission Inn Hotel and Spa is looking for a highly motivated and experienced Front Desk Manager to led their team to excellence. The Front Desk Manager is responsible for managing front desk guest service operations while supporting the management team in providing overall leadership in the hotel’s continuing effort to deliver outstanding guest service and operational efficiency across all departments. If you have management skills and enjoy providing excellent customer service, apply today! Hotel Experience Required.

Duties and Responsibilities:

• Front Desk Operations
• Concierge Services, Bell/Valet operations
• PBX operations
• Management and scheduling for Front Office Team
• Accountability for rooms revenue expenses, overtime, cash handling, daily payroll reports, overall guest service and satisfaction, exhibit “4” Star service standards
• Develop and maintain training for Office Team
• Practice and set example for hospitability for Hotel

Qualifications and Requirements:

• 2-year college degree required or 3-4 years hotel management experience
• 2-3 years front desk managerial experience in a luxury/high end property.
• Adaptable experience with travel industry reservation systems and hotel property management systems essential, standard Microsoft Office tools essential, knowledge of database system development preferred.
• Computer literate. Knowledge of Opera Cloud is preferred*

Company details:

Mission Inn Hotel & Spa is an Equal Opportunity Employer. We are committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. Mission Inn Hotel & Spa prohibits harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.missioninn.com/privacy-policy

The Mission Inn Hotel & Spa is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at humanresources@missioninn.comto advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Compensation & Benefits Details: An employee’s pay may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution, and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs. The salary range is what we believe to be the range of possible compensation for this role at the time of this posting and may be modified in the future. Note: No amount of pay is wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law, regulations, or relevant ordinances.

We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, and a 401(k) Plan.

Job Type: Full-time

Pay: $70,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Morning shift
• Night shift

Ability to Relocate:

• Riverside, CA 92501: Relocate before starting work (Required)

Work Location: In person