What are the responsibilities and job description for the Fraud Analyst position at The Mom Project?
Our Customer is a U.S.-based high-tech commercial bank. They have helped fund more than 30,000 start-ups and are one of the largest banks in the United States. They strive to increase their clients’ probability of success by providing expertise in innovative industries and dedication to their clients by helping them give clients what they need when they need it—from credit and cash management to international banking services.
We are seeking a Fraud Analyst on a contract basis to help support our customer’s business needs. This role is responsible for processing, researching, and resolving cardholder claims while ensuring that all chargebacks are processed accurately and timely.
What You’ll Do:
Responsible for processing and assessing MasterCard debit and credit card transaction chargebacks and representment of accounts in Card Services Portfolio.
Interpret changes to dispute resolution rules as mandated by MasterCard resolution.
Maintain accurate and proper documentation with dispute files and makes independent decisions for appropriate action to be taken within regulatory and procedural guidelines.
Provide suggestions for enhancing client experience along with mitigating loss and maintaining a high level of productivity and accuracy.
Analytical support of complying with Reg E and/or Reg Z guidelines.
Develop and maintain policy and procedures for handling dispute and fraud claims throughout the entire cycle.
Monitor disputed transactions for possible fraudulent activity.
Works closely with internal and external clients, Card Services Management, and third-party service providers to engage in the processing of fraud and dispute chargebacks. Including, but not limited to, evaluating, researching, decisioning, monitoring, and communicating cardholder claims, mitigating loss, and maintaining a high level of productivity and accuracy.
Analyze and understand MasterCard rules and regulations, identifies gaps in processes, and work to resolve gaps and complete process improvement.
Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.
Responsible for generating cardholder correspondence in accordance with regulatory and network guidelines.
Create notifications of case processing actions when deemed necessary.
Validate appropriate data from internal and third-party systems and ensure an appropriate course of action is being pursued.
Serves as primary contact and provides advisory support as an internal resource while maintaining the highest level of quality customer care.
Minimizes risk exposure including credit and operating losses.
Must Haves:
Knowledge and experience to complete a wide range of tasks.
Experience in processing MasterCard chargebacks.
Demonstrated skills, knowledge, and experience in credit card risk management, credit card-related regulatory compliance, and operations functions, including but not limited to monitoring, documenting, and analyzing information, thinking through difficult problems, and making critical decisions based on limited information.
Education:
Bachelor's degree is preferred.
Hours & Location:
Standard M-F, 40 hours/week. This role will be remote while COVID restrictions are in place. The expectation is to be onsite at our Customer’s Arizona, AZ office once it is determined to do so.
All applicants applying for U.S. job openings must be legally authorized to work in the United States and are required to have US residency at the time of application.
Perks are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)
Health Benefits: Medical, Dental, Vision, Life (including spouse & child), 401k, STD/LTD, AD&D, and Commuter Benefits program.
We are seeking a Fraud Analyst on a contract basis to help support our customer’s business needs. This role is responsible for processing, researching, and resolving cardholder claims while ensuring that all chargebacks are processed accurately and timely.
What You’ll Do:
Responsible for processing and assessing MasterCard debit and credit card transaction chargebacks and representment of accounts in Card Services Portfolio.
Interpret changes to dispute resolution rules as mandated by MasterCard resolution.
Maintain accurate and proper documentation with dispute files and makes independent decisions for appropriate action to be taken within regulatory and procedural guidelines.
Provide suggestions for enhancing client experience along with mitigating loss and maintaining a high level of productivity and accuracy.
Analytical support of complying with Reg E and/or Reg Z guidelines.
Develop and maintain policy and procedures for handling dispute and fraud claims throughout the entire cycle.
Monitor disputed transactions for possible fraudulent activity.
Works closely with internal and external clients, Card Services Management, and third-party service providers to engage in the processing of fraud and dispute chargebacks. Including, but not limited to, evaluating, researching, decisioning, monitoring, and communicating cardholder claims, mitigating loss, and maintaining a high level of productivity and accuracy.
Analyze and understand MasterCard rules and regulations, identifies gaps in processes, and work to resolve gaps and complete process improvement.
Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.
Responsible for generating cardholder correspondence in accordance with regulatory and network guidelines.
Create notifications of case processing actions when deemed necessary.
Validate appropriate data from internal and third-party systems and ensure an appropriate course of action is being pursued.
Serves as primary contact and provides advisory support as an internal resource while maintaining the highest level of quality customer care.
Minimizes risk exposure including credit and operating losses.
Must Haves:
Knowledge and experience to complete a wide range of tasks.
Experience in processing MasterCard chargebacks.
Demonstrated skills, knowledge, and experience in credit card risk management, credit card-related regulatory compliance, and operations functions, including but not limited to monitoring, documenting, and analyzing information, thinking through difficult problems, and making critical decisions based on limited information.
Education:
Bachelor's degree is preferred.
Hours & Location:
Standard M-F, 40 hours/week. This role will be remote while COVID restrictions are in place. The expectation is to be onsite at our Customer’s Arizona, AZ office once it is determined to do so.
All applicants applying for U.S. job openings must be legally authorized to work in the United States and are required to have US residency at the time of application.
Perks are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)
Health Benefits: Medical, Dental, Vision, Life (including spouse & child), 401k, STD/LTD, AD&D, and Commuter Benefits program.
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