Information Technology Trainer

Our Customer has been committed to improving lives since the company was founded in 1896. Today, they create innovative medicines and diagnostic tests that help millions of patients globally. They are the world's number 1 in biotech with 17 biopharmaceuticals on the market. Over half of the compounds in their product pipeline are biopharmaceuticals, enabling them to deliver better-targeted therapies.
Our Customer is seeking a IT Trainer on a contract basis to help support their business needs. The ideal candidate will be familiar with Google Workspace, and have experience in both classroom and virtual training. Position is located in South San Francisco, and will require 20-40% of time spent on site while allowing plenty of flexibility for working remotely.

What You’ll Do:
Lead customer learning events as a productivity software expert
Executing customer engagement strategy in South San Francisco & virtually for remote sites
Act as a conduit between customers and IT
Engage with customers to understand what IT-related challenges they face in their day-to-day work
Identify and document business needs and opportunities for IT to improve customer offerings
Document customer feedback regarding IT solutions
Lead development of instructional materials when necessary
Edit training materials created by others for formatting, flow, and educational effectiveness
Write, Review and edit content for self-serve user instructions and resource material.
Act as an advocate for user productivity tools by answering questions and posting tips in our work-related social platforms

Must Haves:
2 years providing end-user technical support
5 years training / adult education experience
5 years experience supporting Google Workspace or other similar enterprise productivity software
Familiarity with the pharma/biotech industry a plus
Experience in change management and/or communications a plus
Excellent live and virtual classroom training skills
Extremely self-organized
Able to navigate workload with shifting priorities
Advanced knowledge of Google Workspace and other business productivity tools
In-Depth knowledge of Microsoft Office is a plus
Working knowledge of other software like Trello, Smartsheets, and Miro
Intermediate experience with video editing & motion graphics
Proficiency with industry standard design software is a plus
Keen attention to detail and the ability to work across numerous projects while meeting deadlines
Ability to think on your feet and adapt to the needs of the audience
Ability to understand technical jargon and distill into simple user facing terminology
Able to write clear and concise end-user facing instructions
Able to understand business applicable benefits of productivity software features

Education:
Bachelor of Science Degree in Engineering or related experience

Hours & Location:
M-F, 40 hours/week. This position is located onsite at our South San Francisco, CA office. There is no remote capability for this role.
All applicants applying for U.S. job openings must be legally authorized to work in the United States and are required to have US residency at the time of application.
Please note : In order to create a safe, productive work environment, our client is requiring all contractors to be fully vaccinated (regardless of work location) according to the CDC guidelines (please inform your employer if you need a medical or religious exemption). Prior to onboarding, contractors will be required to attest that they are fully vaccinated.
Perks are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)
Health Benefits: Medical, Dental, Vision, 401k, FSA, Commuter Benefits Program.