Concierge Reception Part-Time Weekends

The Moments of Lakeville is home to the most outstanding staff and residents. With the recent opening of our sixty (60) Suite Community on our growing Lakeville Campus we continue to bring the highest level of care, love and support to our residents.

We at The Moments & LiveWell Management feel that great care of residents and the continuation of our philosophy starts with the great care of our team. This is why with the Campus expansion in Lakeville we have not only designed and built a gorgeous sensory designed and functional community for our residents and staff but also an “employee” level that was built with the team at the forefront. This level includes a team huddle room for pre-shift hand off, men’s and women’s locker rooms model after high end local fitness center locker areas, a staff breakroom which will make you want to hang out after and before your shift including, foosball, air hockey, Ms. Pacman, reclining couch and love seat and 65” television as well as large kitchen and counter area. We have a fitness room for staff, includes cardio and weights and is a great comfortable size. Additionally, we have a massage therapy room where we will be bringing in massage therapists for employee appreciation days.

The Moments and LiveWell offer our team Health Insurance, currently with access to the Mayo system, HSA, Dental, PTO and 401K (first quarter of 2022). Starting pay is commiserate with your experience.

Because we believe in growth and education on the ever-evolving care processes for our staff we have The Moments Academy where-as a team member you will have the opportunity to take part, some mandatory, in classes from our own team of experts in the field and outside experts. We believe that without education and growth we will only stand still, and this starts with our team.

Finally, The Moments prides itself on providing the highest level of care for our residents. To us this means first an inherent compassion, passion, and love of seniors but specifically those who may not be able to care for themselves. As every day starts over you will realize that nothing was the same from yesterday an ability to pivot and understand the day is extremely important. A level of calm compassion and thinking on your feet are a must.

Job Description

With this Concierge position, you will be part of a comprehensive team providing personalized service for Residents & their loved ones who call this beautiful community a home. The responsibilities of this position will include playing a meaningful role in developing a culture dedicated to optimal healthcare practices, centered on each and every Resident’s well-being, while supporting the leadership of the organization. 5-star service is the core cornerstone. In this role, you will be the lead in taking responsibility to demonstrate our dedication to outstanding personalized service, by supporting multiple factions.

Concierge Specifications:

• This position will ensure that The Moments provides a 5-star hospitality level of personalized service at each and every guest touchpoint.
• This position will require working every other weekend.
• The Hospitality Liaison is responsible for the overall direction, coordination, and monitoring of in-coming and out-going phone, electronic/digital, and physical facility traffic.
• Must be comfortable with monitoring entrances & exits, guest lists, and professional services to assure safety & a general atmosphere of well-being.
• Must have innate passion for serving people living with dementia.
• Must possess the skills to communicate effectively with all counterparts.
• Must be able to provide administrative support to leadership team.
• Must be comfortable with monitoring community-wide safety surveillance.
• Must be able to prioritize and organize work effectively and efficiently.
• Must be willing to support Sale & Marketing engagement.
• Able to work occasional weekends and evenings.
• Excellent judgment and decision-making abilities and problem-solving skills.
• Exemplify a warm, welcoming, efficient, competent general disposition.

Other Requirements:

• Must receive a “not disqualified” criminal background result from Department of Human Services and may not be on the OIG exclusions list.
• Must be screened for TB.

Opportunity to be on the forefront of advancing memory care communities for individuals diagnosed with a form of Dementia and to better support their loved ones and families. Offering an excellent wages and comprehensive benefits package. Providing a team-oriented culture with emphasis on employee well being, in a family-like setting.

The job description is not intended to be all-inclusive. The employee will also perform other reasonable related duties as assigned. Consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran’s status.

Job Type: Part-time

Schedule:

• Weekend availability

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location