Customer Analyst MR.PORTER

Customer Analyst YOOX NET-A-PORTER GROUP is the world leader in online luxury and fashion that comprises a complete luxury retail ecosystem. The Group sells directly to customers globally through its own family of multi-brand online shops NET-A-PORTER, MR PORTER, YOOX and THE OUTNET. The Group’s Online Flagship Stores Division partners with many leading luxury brands to power their own e-commerce destinations.     The Group has 4.3 million high-spending active customers globally. As pioneers in bringing together the realms of technology and luxury, YOOX NET-A-PORTER satisfies the most discerning clientele with expertly curated products from the world’s most coveted brands, personalised end-to-end service, the latest technology and inspiring content, all shaped by 20 years of insights into the modern shopper.    To further develop digital capabilities and create synergies, YOOX NET-A-PORTER GROUP has created new departments as Centres of Excellence. One of them, the Growth Department, is responsible for driving new and existing customer growth encompassing all Digital Marketing and CRM actions at the service of our stores.    Our Growth Division are now seeking a talented Customer Analyst to join the team. Some of the essentials for you to know are:  Location: Our Westfield office in London Reporting into: Senior Analyst Analytics & Marketing Insights Here's a breakdown of what you'll be doing: Be a go-to expert for customer analytics needs within the MR PORTER business for your stakeholders. Support decision making by providing detailed, action orientated insights, continuously highlighting potential opportunities and risks. Be skilled in communicating insight, both verbally and via documentation, in the most suitable, comprehensible and impactful way for your stakeholders. Work with fellow analysts to create accessible, relevant and actionable reports and dashboards, using multiple sources of data. Champion a culture of self service by ensuring your stakeholders are suitably skilled in how to use our analytics tools. Carefully consider your approach to analytics, selecting suitable tools and techniques for solving each problem. Champion a data-led approach within the organisation and support the use of data in decision making. Develop relationships with your stakeholders and an understanding of their business areas, enabling your insights and recommendations to be relevant. Guide your stakeholders in discussing, suggesting and establishing the most important and relevant KPIs. Lead analytics projects. Be a stakeholder to the data platform team, working collaboratively to develop a platform suitable for your analytical needs. The type of person tha we are looking for: Experience in the Customer/CRM analytics domain with a demonstrable track record in influencing business decisions using data. A good working knowledge of SQL (must) and python (desired) Experience using industry-standard data-visualisation tools (Tableau preferred) Experience working in a big-data environment A highly numerate and analytical mindset focused on the customer and the commercial benefits of making change. The ability to communicate information and concepts in a simple and digestible way for non-technical stakeholders. Experience preparing and giving presentations to your stakeholders. A passion for solving new problems and enjoy the challenge of learning new skills and furthering your understanding along the way. An undergraduate level degree in Computer Science, Mathematics, Statistics, Data Science, Physics or equivalent numerical degree - or have demonstrable industry experience. From the moment you join the YOOX NET-A-PORTER GROUP we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV. YOOX NET-A-PORTER GROUP is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.