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Collections Representative

The Nguyen Ballato Law Firm
Richmond, VA Full Time
POSTED ON 5/6/2024 CLOSED ON 5/21/2024

Job Posting for Collections Representative at The Nguyen Ballato Law Firm

Requirements and Responsibilities:

  • Monitor the firm's past due and or delinquent accounts.
  • Make outbound calls to recover past due accounts or negotiate a payment plan to collect in installments.
  • Answer inbound calls in a timely and friendly manner.
  • Evaluate problems and complaints of the callers and provide proper solutions to them.
  • Follow-up on delinquent accounts, update and maintain accurate financial records including accounting, receivable and credit records.
  • Maintain your accounts thoroughly and proficiently.

Qualifications:

  • Competence with Microsoft Office (Outlook)
  • 2 years Collections Experience
  • Experience with JST software a plus but not required
  • Positive demeanor and strong work ethic
  • Strong attention to detail; ability to enter precise documentation notes on accounts
  • Ability to communicate in a professional and courteous manner
  • Detail-oriented, resourceful, and with the flexibility to adapt quickly to change if needed
  • Knowledge of FDCPA
  • Ability to self-motivate with little oversight
  • Bilingual is a plus

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Paid training
  • Vision insurance

Weekly day range:

  • Monday to Friday
  • No weekends

Work setting:

  • Office

Education:

  • High school or equivalent (Required)

Experience:

  • Microsoft Excel: 1 year (Preferred)
  • Customer service: 2 years (Preferred)

Work Location: In person

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