Job Details
Description
At The N&D® Group, we have been covering local homeowners, drivers, and businesses with personalized insurance policies since 1825. As a locally grown insurance company, we know the region, know the risks, and know the right coverage.
As an Auto Claims Representative, you will become part of a fast paced, rewarding and diverse team that appreciates the importance of a healthy work/life balance. Under the supervision of a Physical Damage Supervisor, the Auto Claims Representative works with policy holders, claimants, agents, field adjusters and attorneys to manage property damage exposures associated with automobile claims.
Responsibilities
- representing N&D® as a service oriented member of our claims team, responsiveness with policyholders and agents is of the utmost importance
- establishing timely contact with policy holders, claimants and witnesses following the report of a claim
- analyzing policy terms to ensure that the coverage sought applies to the loss event
- investigating loss facts to determine liability and to rule out fraud
- assessing appropriate damages and negotiating settlements
- monitoring vendor usage and controlling expense costs
- order police reports and speak with police officers to gain more knowledge on the claim
- send appropriate emails to policyholders, agents, and attorneys
- draft up letters to send out for coverage denials
- report claims to other insurance carriers for subrogation purposes
Qualifications
- be driven and interested in progressively more complex roles within the organization
- experience working in a customer service field
- 1 or more years of claims experience preferred
- Bachelors Degree
- be comfortable engaging in negotiations with consumers and attorneys
- posses strong interpersonal, oral and written communication skills
- posses the ability to work independently and in a team environment
- be proficient in Word, Excel & Outlook
We offer a competitive total compensation package including medical, dental, vision & life insurance, pension and a 401(k) with match.
Our offices are located on the Charles River in historic Dedham, Massachusetts. Our employees enjoy the use of a complimentary on-site café, fitness center and free parking.
The N&D® Group has a hybrid work model with employees working 3 days in the office and 2 days remote.
The Norfolk & Dedham Group® is an Equal Opportunity Employer