IELP Administrative Associate

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Job Title: IELP Administrative Associate Department: EHE | Intercultural English Language Programs This position works in the Intercultural English Language Programs (IELP) within the Department of Teaching and Learning, College of Education and Human Ecology. The IELP Administrative Associate position provides support for the Department of Teaching and Learning's Intercultural English Language Programs (formerly ESL Programs), including: the American Language Program, Spoken English Program, Academic English Writing Program, and International Special Programs. Duties: Serves as front line support for each program including the intake of all calls, emails and inquiries from students, department contacts and external stakeholders. Provides support for the director and coordinators with processing applications, preparing testing schedules and posting test results, recording financial transactions, and is responsible for the scheduling and coordination of logistics and resources for IELP. Assists with program admissions and registration for the American Language Program students and serves as the primary contact for the university's Registrar's Office, the Office of the Bursar, the Graduate School, and the Office of International Affairs. Plays a pivotal role in maintaining the university's Student Information System activities related to the programs; this effort ensures students and external customers are kept aware of student progress and activity within the programs; an essential piece to delivering on IELP's mission and commitment to the university and surrounding community. Helps with special programs as needed, including occasional in-state travels to client sites. Other duties as assigned. Minimum Education Required Bachelor's Level Degree or equivalent combination of education and experience Required Qualifications Strong written and verbal communication skills; experience working in customer service; experience in an office environment handling multiple tasks and establishing priorities; good organizational skills; experience providing administrative support to a broad base of internal customers; considerable experience using Microsoft Office Suite applications; experience with policy interpretation and guidance. Desired Qualifications Demonstrated ability to manage multiple projects; Experience working in a higher education setting, preferably working with students; Knowledge of OSU administrative systems such as Workday, BuckeyeLink, and Qualtrics; Experience working with international students, multilingual students, or non-native speakers of English; Knowledge of University policies, rules and regulations. Additional Information: The Target Hiring Range for this position is $15.57-$19.43 per hour. Please submit a resume and cover letter with the names and contact information of three professional references. Location: Arps Hall (0011) Position Type: Regular Scheduled Hours: 40 Shift: First Shift Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process. Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions. The Ohio State University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law. Applicants are encouraged to complete and submit the Equal Employment Identification form. Each day, Buckeyes across the state and around the world make a lasting impact. The Ohio State University sets the stage for academic achievement and innovation. It's where friendships are forged, tradition is brought to life and a better global community is built. Our mission is as clear today as it was 150 years ago: to illuminate a pathway to education, research and health care that creates vibrant futures. Faculty and staff build the incomparable Buckeye spirit through collaboration, a strong sense of community and an unwavering commitment to excellence. Our strength comes from our ability to bring out the best in people and learn from Buckeyes of all backgrounds, passions and talents. Ohio State is a dynamic community where opportunity thrives and individuals transform themselves and their world. Positions are available in countless fields and specialties. Ohio State is a top-20 public university, and its Ohio State Wexner Medical Center is one of America’s leading academic health centers and recently ranked No. 4 on Forbes’ list of best U.S. employers for diversity. Eligible Ohio State employees receive comprehensive benefits packages, including medical, dental and vision insurance, tuition assistance for employees and their dependents, and state or alternative retirement options with competitive employer contributions. Become a Buckeye and contribute to an incredible legacy that serves to guide our future and shape a better tomorrow.

Salary : $16 - $19