Support Agent

Job Description

The Ōnin Group is looking for an IT Support Agent to join our wonderful, wacky IT/Support Team in Nashville, TN. Our department supports both the tech and operational needs of a growing staffing company, and we are searching for someone that loves people and has a positive, upbeat personality to support our Ōninites (our internal employees) on all aspects of the day-to-day IT support activities including system/user administration, onboarding procedures, employee tracking system, phone systems, and internal networks.

Here are some of the things you may be doing:

• Providing our internal employees (Ōninites), external employees (Teammates) and clients with amazing service
• Supporting, repairing and maintaining hardware used by users throughout the country including desktops, laptops, printers, and phones
• Performing inventory and user administration tasks
• Training Ōninites (our internal employees) on the use of software and hardware
• Troubleshooting software and hardware issues with Ōninites using remote support tools
• Responding to Ōninites support requests regarding any questions or issues via phone and our ticketing system, Zendesk
• Communicating needs of Ōninites and their feedback with internal teams to improve our technology, systems and processes
• Traveling, as needed, to provide in person branch training or support to our field Ōninites
• Participating in additional projects needed to support the day-to-day IT needs of our company
  
  
  

Job Requirements

This is an ideal position for someone with relevant experience or someone who is interested in and willing to learn new things, work hard, and forge a career path.  The Ōnin Group prides itself on empowering and providing opportunities for our employees, and this position will be a great stepping stone to further success inside or outside our company for the right person.  

You will succeed at this position if you have a quirky, fun personality and can excel in non-scripted, genuine customer service. You should have grit, a natural curiosity, and be an innovative problem solver.  Communication and relationship building skills are important as you will be working with a variety of people - internal teams, field Ōninites, Teammates (our external employees) and potentially clients. We are an IT department and this is a technical role, so strong computer proficiency and interest in how technology can help solve problems is required, and a familiarity with Google applications, user administration and networking is a plus.  We have a great office near downtown Nashville, and we will need you there from 8am-5pm Monday-Friday with some on call hours (and be available for overtime when needed).