Business Assistant

The Oral Surgery Center’s goal is to provide a level of comprehensive service to our patients and their referring doctors which makes our practice the only place to go for their oral surgery needs, and to continually provide this highest level of care in an environment that is financially and emotionally rewarding for all who work here. The Oral Surgery Center has served the Twin Cities and St. Croix Valley for over thirty-five years. We are proud to be a doctor-owned practice, which we feel positively impacts our decision-making process, the people who work here, and in turn, optimizes patient care. We have six locations, and we are growing.

We are looking for a full-time (36 hours/week) Business Assistant to work in our New Richmond and Hudson offices. The hours are Monday, Wednesday, and Thursday from 7:30 to 4:30, Tuesday from 7:30 to 11:30, and Friday from 7:30 to 4:00. The Business Assistant is responsible for managing the daily flow of the office, while focusing on patient customer service and communication.

Responsibilities include, but are not limited to:

• Develop and maintain relationships with patients, referring offices, and staff
• Greet patients in a warm and compassionate manner
• Schedule patients according to practice guidelines while using principles of exceptional customer service
• Enter patient data in information system while ensuring accuracy and completeness
• Process insurance; including verification of coverage, submitting pre-authorizations, filing claims, and following up on claim status/completion
• Respond to all patient inquiries, messages, and requests promptly, efficiently, and in a professional manner
• Answer in-coming calls on a multi-line phone system
• Manage current accounts receivable
• Generate and distribute daily and monthly financial reports
• Other duties as assigned

Qualifications / skills for success include:

• Passion for people – enjoys patient care and interaction
• Communicates effectively in person, over the phone, and in writing
• Proficiency in Microsoft Office
• Understands the “big picture”
• Pays attention to detail
• Results oriented
• Previous dental office experience is a plus, but is not required

The Oral Surgery Center offers a competitive salary and benefits package.
Benefits include:

• Health Insurance
• Dental Insurance
• Life Insurance
• Disability Insurance
• 401(k) with employer contribution
• Profit Sharing
• Paid Vacation
• Sick Leave/Wellness Days
• Paid Holidays
• Uniform Allowance
• Oral Surgery Services

Job Type: Full-time

Pay: $28.00 - $34.00 per hour

Expected hours: 36 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• How many years of scheduling experience do you have?
• How many years of dental/health insurance experience do you have?
• How many years of patient customer service experience do you have?

Education:

• Bachelor's (Preferred)

Experience:

• Microsoft Office: 3 years (Preferred)

Ability to Relocate:

• New Richmond, WI 54017: Relocate before starting work (Required)

Work Location: In person