Dining Room Manager

JOB TITLE: Dining Room Manager

REPORTS TO: Assistant General Manager

SUPERVISES: Dining Room Staff

POSITION TYPE: Salary, Exempt

Position Summary:

The Dining Room Manager is responsible for all food and beverage services throughout the property. The Dining Room Manager must be a mentor of staff, follow the “lead by example” philosophy, and foster a team environment. Additionally, the Dining Room Manager works hand in hand with the General Manager and Assistant General Manager in accordance with resort standards and maintaining a Forbes 5-star level of service. The ideal candidate will be a creative, hands-on individual skilled in developing the team while supervising the F&B services.

Essential Job Functions:

· Create and improve upon a world-class F&B program for The Point.

· Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.

· Seek ways to create special moments for guests and empower your team to do the same.

· Address guest complaints in a timely manner.

· Always maintain positive guest and staff relations.

· Maintain complete knowledge of and comply with all property policies and service standards.

· Exhibit a polished professional presence and strong visibility to staff.

Service Functions:

· Monitor and maintain cleanliness, sanitation, and organization of service areas, in accordance with the NYS DPH standards.

· Conduct pre-shift meetings with service staff.

· Inspect grooming and attire of staff; rectify any deficiencies.

· Constantly monitor staff performance in all phases of service and job functions; rectify any deficiencies with respective personnel.

· Maintain inventories for all food and beverage service items.

· Hire, train and schedule staff for appropriate departments.

· Inspect table set-ups; check for cleanliness and neatness; rectify deficiencies with respective personnel.

· Monitor and maintain a clean working environment of departmental equipment and supplies.

· Ensure that effective orientation and training for new staff and professional development activities for experienced staff are planned and implemented.

· Ensure that all new employees receive the appropriate safety instructions and training; establish and enforce all safety policies and procedures, including OSHA regulations, and ensure that appropriate proof of training is documented.

Work Environment:

Areas include the Great Hall, Dining Room, Kitchen, Pub and outdoor venues. The job involves potentially working in the following conditions:

· Under variable temperature conditions (extreme heat or cold)

· Under variable noise levels

· Outdoors/indoors

· Around fumes, chemicals, and/or odor hazards

· Around dust and/or mite hazards

Qualifications:

Essential:

● A degree from an accredited college preferred.

● A minimum of 5 years of relevant experience or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.

● Certification of training in wine desired.

● Moderate business and financial acumen – demonstrated a thorough knowledge of financial documents for a resort of this caliber. Additional skills in resort properties offering a unique set of amenities.

● Excellent verbal and written skills.

● Positive attitude at all times—especially when unforeseen events develop.

Salary & Benefits:

· The Point Resort offers a competitive salary between $70,000 - $80,000 commensurate with experience, education, skills, and training, plus an annual performance bonus.

· Benefits:

o Health, Dental, and Vision insurance provided at 80% employer cost.

o Paid holidays and New York State Paid Sick Leave (one hour accrued for every 30 hours worked).

o Simple IRA with a 3% maximum matching contribution from The Point.

About the Resort

The Point was designated as the first Relais & Châteaux member of North America 40 years ago and is the only Forbes Five Star property in Upstate New York. The Point was built by the Rockefellers as a woodland retreat during the heyday of the Adirondack Great Camps. Today, it is a marvelous union of rustic simplicity and extraordinary luxury with an impressive collection of art and antiques. The inviting guest rooms are housed in four log buildings on the peaceful wooded shore of Upper Saranac Lake. Our guests enjoy exceptional meals, blazing campfires at the edge of the lake, snowshoes and cross-country skis for exploring the magical white forest, gourmet picnic excursions, journeys through the rippling waters in gleaming mahogany boats, and a staff that organizes each day according to the pleasure of the guests.

The Point is a genuinely welcoming place to unplug, relax, and be uninterrupted. Nature is the backdrop and sets the tone for the seasonal activities. The limited wi-fi (except for our main office) clearly states that life can be beautiful, fun, laid back, and cherished once again. With fewer everyday distractions, the body and mind can take well-deserved time to reflect and refresh in a forested environment totally conducive to enjoying life’s pleasures.

Our tradition is to cater to guests 21 years & older on an inclusive basis with a unique combination of warm hospitality, blessed surroundings, special amenities, ultimate privacy, and unsurpassed comfort. From arrival at Reindeer Hall with a welcoming glass of champagne until the final gesture when writing a personal note in the guest book, guests will enjoy the party and the privacy and will surely be enticed to return. Many guests reserve their next stay before departing the property.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 5 years

Restaurant type:

• Fine dining restaurant

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Saranac Lake, NY 12983: Relocate before starting work (Required)

Work Location: In person