Sr. Program Manager, B2C Pokémon Center Stores

Get to know The Pokémon Company International

The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.

Learn more online at Pokemon.com and on Facebook (facebook.com/pokemon), YouTube (youtube.com/pokemon), Twitter (twitter.com/pokemon), and Instagram (instagram.com/pokemon).

Get to know the role

Job Title: Sr Program Manager, B2C Pokémon Center Stores

Job Summary: The Senior Program Manager for B2C Pokémon Center Stores must possess both creative and analytical skills, with excellent coordination, management, and influencing abilities. They must work effectively throughout the entire store execution process, from vision creation to rapid product development, go-to-market strategies, implementation, and execution. The Senior Program Manager must be able to synthesize various content to create top-quality experiences that will be appreciated by players, volunteers, and customers alike. They will discuss and sometimes debate ideas and work with senior leaders of TPCi. The role requires outstanding written and oral communication skills, data analysis proficiency, business judgment, project planning, execution, and the ability to navigate ambiguity successfully. The Senior Program Manager will partner closely with the TPCi team responsible for creating global experiences such as Worlds and international and regional tournaments that aim to unite people through the Pokémon community.

FLSA Classification (US Only): Exempt

People Manager: No

What you’ll do

• Collaborate with internal and external partners to develop the long-term retail (event, pop-up, mobile) strategy and methodology and framework to guide market expansion
• Direct and influence the management of internal teams and external vendors to plan and implement Pokémon Center physical stores
• Work with design, fabrication, product production and merchandising, marketing, logistics, security, property, store and line build/take-down and operations, finance and technical teams, customer service, and service providers on requirements gathering, scoping, implementation and documentation for store and line build, operations and removal
• Oversee the planning, implementation, and operations of key internal processes covering change/incident/problem/release management
• Deliver regular reports on the results of these processes along with recommendations for improvements to increase customers, expenses, and revenue
• Author and deliver documentation and training for all processes
• Balance requirements, resources, dependencies, dates, and more across multiple internal and external teams
• Handle the intake of issues and feature requests
• Manage external retail merchandising and fixture partners

What you’ll bring

• Minimum of 5 years’ experience in complex retail/product project/program management roles.
• Bachelor’s Degree in Retail Management, Operations Management, Program/Product Management and/or equivalent working experience.
• Experience working closely with business stakeholders and third-party vendors to translate business need and long-term vision into functional requirements and implement for solutions and services.
• Experience with project management for large-scale global, multi-million dollar projects spanning cross-functional teams and vendors.
• Strong process/system background and proven ability to rapidly understand, use and drive improvements in new processes/systems
• Strong critical and creative thinking, analytical capabilities and ability to drive resolution in ambiguous situations
• Technical aptitude and experience using retail software systems and Agile development methodologies
• In-depth knowledge of MS Office and Atlassian applications, Tableau
• Ability and willingness to travel ​domestically and internationally about 6 times per year

How you’ll be successful

• Passion for Pokémon: Develops an understanding of the Pokémon brand, its impact on our people, culture, business, fans, and communities, and apply that knowledge and passion to everything you do.
• Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems, and identify unique opportunities.  
• Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.
• Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others to improve continuously. 
• Building Relationships: Develops and strengthens relationships, adopting a “team first” mentality and working collaboratively to solve problems and meet shared goals.  
• Delighting Customers: Listens and understands our customers' and stakeholders' interests and needs, making them feel heard and important and embracing these learnings to continue delivering a unique Pokémon experience.

What to expect

• An employee first culture
• Company events that celebrate the spirit of Pokémon
• Competitive cash-based compensation programs
• Base salary range: $125,000.00 - $187,000.00. This range is applicable for the labor market where the role is intended to be hired. For this role, new hires generally start between $125,000.00 - $148,200.00. Final base salary is uniquely related to each candidate’s qualifications and experience.
• 100% employer-paid healthcare premiums for you
• Generous paid family leave
• Employer-paid life insurance
• Employer-paid long and short-term income protection insurance
• US Employees: 401k Employer Matching
• UK/IRE Employees: Pension Employer Contributions
• Fitness reimbursement
• Commuter benefit
• LinkedIn Learning
• Comprehensive relocation package
• Hybrid work environment

The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.

#LI-Hybrid #LI-JL1

Salary : $125,000 - $0