Full Time Client Services Specialist/Receptionist

The Pony Express Veterinary Hospital is seeking a full-time Client Services Specialist/Receptionist. The ideal candidate will possess the following skills:

• Excellent computer skills, including the ability to learn the hospital’s schedule and to schedule appointments within practice guidelines; ability to answer a multi-line phone and route calls appropriately if needed; invoice clients efficiently and accurately; collect payments via cash, credit card, and checks; communicate with clients via our mobile app, phone, and emails.
• Make a positive impression on our clients by being warm yet professional.
• Communicate with the veterinarians and all other staff members to maintain smooth work flow.
• Willingness to work with others, collaborating and compromising where necessary; promptly share relevant information with others.
• Ability to learn and retain pertinent information, along with the ability to speak knowledgeably on various veterinary services, medications, procedures, and protocols.
• Able and willing to perform tasks and duties without supervision as appropriate.
• Office maintenance including, but not limited to, keeping a clean, organized, and clutter-free work area and clinic.

Excellent attention to detail is required. Candidates must exhibit honesty, discretion, and sound judgment. The ideal applicant will have a high tolerance for stress with the ability to maintain composure and friendly demeanor during stressful events. A strong customer service background in veterinary medicine or human medicine is desired, as is familiarity with electronic medical records/practice management software.

This position is Monday-Friday; schedule includes evening hours. Saturday shifts may be required to cover for vacations/illness/special projects/clinic needs. We offer competitive pay and excellent benefits, as well as a strong culture of teamwork and camaraderie.

To be considered for the position please submit your cover letter and resume. Qualified applicants will be contacted for an interview.

The ideal candidate will be ready to learn and grow with us. Do you have what it takes to join our team?

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

COVID-19 considerations:
We offer curbside service to clients who want it; advanced cleaning protocols

Application Question(s):

• Do you have cash/credit card handling experience?

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Office: 1 year (Required)
• Customer Service: 1 year (Required)

Shift availability:

• Day Shift (Required)

Work Location: One location