Assistant Guest Services Manager

“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou

• Do you enjoy finding ways to make someone's day great and making them feel welcomed?
• Do you enjoy leading a team with positivity and with a goal of exceeding expectations and growth?
• How about finding the little things to make someone's experience more than they expected?
• Do you like the challenge of having to think creatively and out of the box for salutations and special ways to give a "beyond words" experience?
• Are you passionate about hospitality and want to grow?

Primary Objective of Position

Assist with the hands-on supervision of associates of the Guest Services Department. Delegate job assignments and manage the work environment to ensure maximum efficiency while maintaining service standards.

The Press Hotel, located in downtown Portland Maine, was formerly the home to the Portland Press Herald newspaper. This historic seven-story building has been transformed into a new, 110-room boutique hotel. The Press Hotel is Portland's first independent lifestyle boutique property celebrating the local arts and paying homage to the historic Press Herald past.

Essential Functions

- Take every opportunity to amaze the guests.

- Accept requests from guests and associates regarding assistance with baggage handling and storage, delivery of items or assistance with obtaining transportation and assigning agent to handle these requests. Supervise and direct the Guest Services and Housekeeping associates and make adjustments as needed to maintain service standards. Resolve guest and associate concerns on the spot in a manner which is beneficial to all involved.

- Work with the check-in process to identify, register and room guests and deliver guest messages. Make corrections or adjustments to the seamless check in system as the operation necessitate.

- Prepare and maintain all group and delivery paperwork to ensure accuracy and operational standards are upheld. Supervise all group baggage transfers and amenity deliveries to ensure proper handling and completion.

- Complete daily paperwork.

- Assist Guest Services Manager with hiring and recruitment.

- Assist Guest Services Managers with department meetings and necessary creation of SOPs and training materials.

- Maintain the check-in station for appearance, organization, and operational effectiveness. Inspect associates’ uniforms, operational departmental areas for cleanliness and organization, correcting as necessary.

- Completion of all tasks and specific assignments as deemed appropriate by Guest Service Managers, GM and/or Director of Rooms.

- Adheres to all applicable Hotel Standard Operating Procedures & Autograph brand standards.

Benefits

• Competitive Pay
• 401K Savings Options
• Paid Time Off
• A Positive, Respectful, Fun Employment Culture
• Discounted Parking Options
• On the Job Training
• Learning & Development Opportunities
• Complementary Employee Assistance Program
• Discounted Hotel Stays
• Note: *benefits eligible to full time associates only
• *Comprehensive Health, Dental and Vision Insurance
• *Company Paid Life Insurance
• *Flex Spending & Health Reimbursement Account Options

Job Type: Full-time

Pay: $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Every weekend

Experience:

• Opera/MGS/MARSHA: 1 year (Preferred)
• Guest Services Supervisory: 2 years (Required)

Work Location: In person