How would you like to join a successful and growing multi-billion dollar bank with branches in New Jersey and eastern Pennsylvania? Provident Bank is looking for a talented Market Manager II to manage our Middlesex County, NJ cluster (Old Bridge, South River & South Amboy) and to promote our commitment to providing excellent customer service.

With your commitment in the Market Manager role, Provident Bank can help you develop in your career and climb the ladder of success!

POSITION SUMMARY

The Market Manager is responsible for the successful business development of their market which includes business planning and budgeting. They are also responsible for development of a business referral network (of Centers of Influence (COI's)), prospecting of potential clients, active participation in networking events and holding leadership roles within community and business organizations to extend name recognition and the reputation of the Bank.

The Market Manager is responsible for the coaching, performance management and talent management of direct reports. They are also responsible for overseeing their market branches operational proficiency, sales success and the development of the branch employees while ensuring that the branch practices sound risk management and adheres to all policies and procedures of the Bank.

The Market Manager III position typically consists of the following factors:

Manage 5 or more branches

Deposit base of $250MM

FTE count of 25

High Opportunity Market

The Market Manager III will lead a Retail or Corporate initiative throughout the calendar year and will be responsible for mentoring and coaching new hires and peers as needed. The MM III may also act as a back-up to the Regional as necessary.

MAJOR JOB RESPONSIBILITIES –

The Market Manager duties and responsibilities are grouped into Sales and Managerial (Service and Operations).

Sales:

• Successfully develops commercial business in their markets through Centers of Influence (COI) referrals, networking and general prospecting to achieve branch growth goals
• Business planning and tactical execution of strategic goals
• Platform sales and service responsibilities as required
• Acquires new consumer and business prospects. Expand and retain profitable customer relationships

Managerial

• Oversees direct reports to deliver branch sales, service and operational excellence
• Utilizes the HEART approach to coaching managers on a monthly basis
• Assists the Regional Manager in achieving goals for the overall Region

• Communicates, motivates, monitors and coaches the branch staff in attaining production and referral goals
• Assures operations standards are met through branch adherence to bank policies
• Monitors and controls revenue and expense budget targets
• Promotes the professional growth of employees through planned development activities and experiences for succession advancement

May perform other duties as requested.

SUPERVISORY RESPONSIBILITIES

Directly supervises Banking Center Managers. Indirectly supervises branch personnel through subordinate supervisors.

SKILLS

• Excellent interpersonal skills, including listening, written and verbal communication
• Ability to work with a wide variety of personalities in a courteous and professional manner
• Solid math and analytical skills
• Ability to understand and follow safety and security practices
• Strong relationship building skills
• Proven ability to build relationships through consultative conversations and to identify customer needs and translate those needs to sales opportunities
• Strong customer service/advocacy skills
• Excellent organizational and time management skills
• Strong PC skills; and the ability to quickly learn other computer programs, including Microsoft office
• Ability to evaluate directs, indirects and others on their overall performance
• Ability to effectively coach, develop and manage staff performance

EDUCATION

Bachelor’s Degree

WORK EXPERIENCE

7 years in a retail sales/service environment

3 - 5 years management/ supervisory experience

Multi branch experience needed

Bank experience preferred

LICENSES AND/OR CERTIFICATES

Licenses and Certifications Expiration Date

None

WORKING CONDITIONS

Work is mainly performed under general office conditions in a retail-banking establishment. Willing and able to work required overtime. Willing and able to travel to other locations/branches. Must be flexible and demonstrate the ability to adapt to new job locations and reassignments as directed.

HAZARDS

Those present in a retail-banking establishment. In the course of working with customers, the employee may encounter abusive, aggressive or unpredicted threatening behavior. Must observe safety and security practices at the Branch.

This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law