What are the responsibilities and job description for the Milieu Coordinator position at The Refuge, A Healing Place?
Essential Functions
- Monitor shift change activities to assign staff, review staffing for the units and adjusts as necessary.
- Facilitate and monitor patient care and programming.
- Review medical records for timely documentation as required.
- Facilitate the individual admission and discharge processes, as well as patient transfers.
- Review and monitor required paperwork for completion and timeliness requirements.
- Facilitate person-centered planning process with individuals to assess and develop plans based on their needs.
- Train and mentor direct care staff during the shift as necessary, or as assigned by the Milieu Manager.
- Audit individual records to ensure regulatory requirements are met. Report issues to supervisor as necessary regarding compliance.
- Respond to individual, family and guardians regarding concerns.
- Report pertinent information to the Milieu Manager in a timely manner.
- Perform direct care duties as required.
- Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
- High school diploma or equivalent with four or more years’ experience in a behavioral health environment required; OR
- Associates Degree in a human service field with two or more years’ experience in a behavioral health environment required.
- Two or more years’ experience working in residential treatment or substance use preferred.
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