Shift Manager

Purpose

The role of the Shift Manager (in the Trough Restaurant) is to ensure a high-quality dining experience in all facets of the resort food and beverage in the Trough dining rooms but may include and not be limited to outside event venues, catered offerings, and special events. To manage and maintain The Resort at Paws Up standards of service. While working in a collaborative manner with the Food and Beverage leadership team to elevate the Guests dining experience within the resort.

The Primary Functions are:                

• Responsible for overseeing and maintaining the Trough Dining Room and our Cook Shack Yard – Primary services include but not limited; Breakfast and Lunch. 
• Coordinating daily Food & Beverage and Culinary restaurant meetings
• Schedule staff according to volume of business; understand how to be flexible when necessary, to meet labor expectations; ability to adjust daily operations to be in line with the budget
• Understand each Food & Beverage function and train according to The Resort’s standards
• Aid in recruiting, hiring, and training and growing exceptional Food & Beverage team members; Plan and provide training and guidance daily, weekly, and monthly
• Know, understand, and train others on operating systems such as the POS system, Open Table and others, as required
• Knowledgeable on all menu items including preparation, any allergens, and alternative preparations
• Work to continually improve guest dining satisfaction while maintaining the operating budget
• Improve service by communicating and assisting to understand and guest needs, providing guidance, feedback, and individual coaching when needed
• Submit future goals, operational improvements, and employee management to Director of Restaurants
• Provide day-to-day guidance and oversight of Food & Beverage team members; actively promote, train, coach, and recognize performance
• Identify, address and document individual team member performance problems according to standard operating procedure
• Responsible for all ordering and inventories including but not limited to; dry goods, soft drinks, dairy products, china, glassware and silverware
• Manage operations and ensures compliance with all Food & Beverage policies, sanitation, food standards and procedures
• Maintain flexible hours to accommodate guest and special event needs, due to the cyclical nature of the hospitality industry; Position requires full availability including evenings, weekends, holidays or as needed
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Resolve guest complaints, ensuring guest satisfaction.
• Be familiar with all resort services/features to respond to guest inquires accurately.
• Maintain complete knowledge of:
  1. all liquor brands, beers and non-alcoholic selections available in the Restaurant.
  2. the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
  3. designated glassware and garnishes for drinks.
  4. all menu items, preparation method/time, ingredients, sauces, portion size, garnishes, presentation, and prices.
  5. daily menu specials, 86’d items.
  6. dining room layout, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code.
  7. P.O.S. and manual system procedures.
  8. daily house count, arrivals/departures, V.I.P.’s.
  9. scheduled in-house group activities, locations and times.
  10. and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
• Establish par levels for supplies and equipment.  Complete requisitions to replenish shortages or additional items needed for the anticipated business.
• Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts.  Adjust schedules throughout the week to meet the business demands.
• Ensure that staff report to work as scheduled.  Document any late or absent employees.
• Coordinate breaks for staff.

Looking for Team Members with:

• Bachelor’s Degree or similar work experience/training 
• 5 years’ experience in Food & Beverage Management in a resort or fine dining setting
• TIPPS certified 
• Knowledge of world class hospitality and service management
• Knowledge of beer, wine, spirits & cocktails
• Proven ability to lead and manage a team
• Valid State Driver’s License

Team Members can look forward to:

• PTO
• Medical, Dental, Vision
• Life Insurance, Long Term and Short Term Disability
• 401K with match
• Opportunities for career development and advancement
• Carpool reimbursement $5-$20/Day 
• Limited Housing Assistance Available
• Complimentary Lunch Provided 
• Employee Discounts on Merchandise
• A great work environment in a beautiful luxury resort setting.

Check it out for yourself! 

Join The HERD

The Resort at Paws Up provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.