Property Manager

Position Title: Property Manager

Supervisory Relationship: Director of Property Management

Organization General Description:

The Resurrection Project (TRP) builds trusting relationships to educate and propel individuals, immigrants, and families to achieve their social and economic aspirations, stable homes, and equitable participation in their community. TRP is a leading provider of affordable housing, financial education, and immigration services on Chicago’s Southwest side.

During the past three decades, TRP has worked to improve the lives of individuals and families by creating wealth, building assets, and engaging residents to be catalysts for change. Rooted in the Pilsen community, TRP’s impact now extends across the City of Chicago and through the State of Illinois; we are making steady progress towards leveraging and preserving more than $1 billion in community wealth by 2025.

General Job Description:

The Property Manager is responsible for resident relations (in partnership with the resident services coordinator), leasing vacant apartments, lease re-certifications (in partnership with the Recertification Specialist), property inspections, rent collections, evictions, budget management, and coordinating building maintenance (in partnership with facilities personnel).

The immediate objective of the Property Manager is to maintain compliance with the assigned properties within their portfolio and strive to improve all aspects of assets, including providing excellent customer service. The Property Manager will work closely with all staff to accomplish identified department goals.

The Property Manager will supervise all staff assigned to their portfolio and be responsible for their work. They will assist in the preparation of the annual budget and will closely monitor portfolio expenses.

Property Managers will work hand in hand with the facilities department to ensure the provision of excellence in housing standards and are on call 24 hours a day for emergencies.

Additional duties of the Property Manager (in partnership with the resident services coordinator) include promotion and relationship-building efforts related to other TRP initiatives, products, and/or services such as Community Programs, Organizing, Financial Wellness, Resource Development, and others as needed.

Primary Job Duties and Responsibilities

Resident Relations (in partnership with the resident services coordinator):

• Maintain effective resident relations with all residents to ensure they are aware of their rights and responsibilities.
• Resolve residents’ issues, concerns, and disputes as needed and document in Property Management software Yardi.
• Prepare notices for residents regarding rent payment, inspections, access to units, upcoming meetings, and general building notices.
• Meet with residents on a quarterly basis regarding building issues, management updates, and portfolio seasonal changes.
• Maintain updated resident contact information in Property Management Software Yardi.

Leasing and Occupancy (in partnership with Property Manager Associate):

• Inspect available vacancies and work with facilities to create a scope of work needed to prep for occupancy. Discuss the scope of work and budget for repairs with the Director of Property to determine if work will be completed by in-house maintenance staff or a 3rd party vendor.
• Work diligently with the list of inquiries to bring the vacancy rate to 97% occupancy rate. Mail out cancellation and rejection notices of non-approved applicants timely. Update outreach efforts in Salesforce timely. Ensure questionnaires, request to return verification information to verify the income and assets for applicants.
• Maintain record retention policy which includes rejected files and/or correspondence from applicants. Prepare all lease documentation in advance with assistance from Recertification Specialist, particularly Tenant Income Certification (TIC).
• Set up date and time to sign lease. The leasing of the unit needs to be at the apartment; property manager shall explain all lease rules, building rules, and lease riders to all household members aged 18 and over and conduct a move-in inspection with residents.
• Update property management software with Lease, Lease signing dates, and Lease/Submit full file for digital retention via TEAMS.
• Prepare and have approved lease violations and/or 30-day and/or 10-day notices for noncompliance with terms of leases.
• Periodically perform inspections of properties and notify maintenance supervisor of work that is needed; at minimum 2 annual inspections.
• Prepare lease violation letters to residents that have breached lease, building rules, lease riders, and/or other similar violations. Provide as much information as possible and highlight areas where residents failed to comply. Meet with residents to discuss lease violations within 2 days of the occurrence after providing them with violation letters.
• Produce lease-up plans with the Director of Property Management for new developments.
• Meet deadlines for lease-ups established by TRP/Funders and/or Financial Partners.
• Assist in the development and implementation of marketing plans for TRP’s rental housing opportunities. Promote rental housing opportunities through the timely development and distribution of marketing materials approved by the Managing Broker.
• Keep inventory of keys/fobs for properties and parking lot parking space assignments and permits issued.
• Coordinate all pest-related issues including attending and monitoring treatment processes.
• Coordinate Move-In and Move-out inspections.
• Maintain Illinois Leasing License.
• Obtain TCS Tax Credit Specialist Designation and/or related designations updated as required.
• Represent TRP and actively market TRP’s housing opportunities at workshops, housing fairs, and other public events.
• Develop and maintain a working knowledge of the Chicago Landlord Resident Ordinance, Fair Housing law, and regulatory agreements with financial supporters, including but not limited to programs with the City of Chicago Department of Housing (DOH), Illinois Housing Development Authority (IHDA), HUD, CHA, CLIHTF, LIHTCs, financial institutions, and other sources of renter subsidies and affordable rental financing.

Resident Lease Certification/Re-certification/Renewal:

• Ensure that resident files are completed accurately and in a timely manner.
• Complete recertifications on time; send 120 days’ notice for renewals.

Rent Collections:

• Monitor the first of the month resident ledgers for delinquency.
• Post rents in Yardi.
• Review resident ledgers with the Director of Property Management for discrepancies and adjust, as necessary.
• Serve late notices between the 6th-10th of each month and 30-day notices by the 2nd of the month pursuant to the Rent Collection SOP for all residents with rents not paid.
• Update resident accounts with subsidies as assigned by subsidy agencies.
• Enroll residents in Rent Café in the second month of tenancy.
• Refer residents to the Financial Wellness Department to set up a savings budget and/or refer them to social service agencies for financial assistance.

Facilities (in partnership with Facilities Supervisor):

• Work closely with the technician assigned to the portfolio.
• Coordinate work orders with the technician every Monday.
• Submit work orders in Yardi and distribute them to the maintenance technician every Monday morning.
• Ensure work orders are being completed and charged accordingly.
• Inform the maintenance technician about new and upcoming vacancies and update Yardi.
• Discuss and analyze with the facilities manager and/or technicians the repairs needed for vacant units.
• Complete with the facilities manager a repairs budget to be discussed for approval with the property management director and/or VP of Property Management.
• Conduct quarterly building major systems and common area inspections with the maintenance technician.

Essential Knowledge and Skills

· A bachelor’s degree is the preferred minimum educational level plus experience in property management, asset management, affordable housing, non-profits and/or community development.

· Must have or be able to obtain certifications of Certified Occupancy Specialist/Tax Credit Specialist, Blended Occupancy Specialist, and Illinois Leasing License within 6 months of employment.

· Public Housing rental housing guideline knowledge or the ability to obtain the RIM Public Housing Rent Calculation designation within six months of employment.

· Maintain Illinois Leasing License.

· Obtain TCS Tax Credit Specialist Designation and update as required.

· Bilingual – English/Spanish Preferred

· Proficient knowledge of MS Office Suite, MS Excel, Yardi, and Internet required.

· Excellent written and oral communications skills; demonstrated public presentation skills.

· Demonstrate ability to build relationships and work effectively with people of diverse social, faith, economic and racial/ethnic backgrounds.

· Highly motivated and demonstrated ability to work independently as well as part of a team.

· Consistent attention to details

Special Working Conditions and Demands

· Willingness to work flexible hours as directed; evenings and weekends required.

· Access to a car, valid driver’s license, and ability to travel within the metropolitan area and sometimes out of state.

· Must be able to visit construction work sites/hard hat areas, including walking and maneuvering on uncompleted floor surfaces, among construction materials and debris, and climbing stairs and ladders.

· Maintain required job skills and all professional competencies.

· Cultivate, manage, and expand relationships with TRP member institutions, leaders, and partners to promote TRP’s rental goals and organizational mission.

Position Classification & Salary

Full-Time, Exempt. Salary commensurate with experience.

Statement of Equal Opportunity

The Resurrection Project is an equal opportunity employer and does not discriminate based on race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation (including gender identity), military status, disability, or language (any language use not related to job duties). In addition to federal law requirements, The Resurrection Project complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Salary : $60,000 - $75,000