Manager, APO Assumed Claims

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  Visible strategic leader helping to develop and implement strategic initiatives for managing and resolving various exposures within RiverStone’s assumed reinsurance portfolio.
• Reviews and assigns loss notices to appropriate staff; provides guidance as to coverage interpretation, liability evaluation, claim reserving, investigation, litigation strategy and management, negotiation, claim resolution, written communications and timely reporting to retrocessionaires.
• Provides guidance on technical claim handling issues and strategies to claim analysts in the Unit via supervisory reviews, roundtables, audits and diary review. Oversees the interaction and correspondence with cedents and brokers. Also, directs claim handlers in the analysis of reinsurance contracts, evaluation of underlying claim relative to liability, damages, allocation and number of occurrences.
• Monitors the workflow in the Team to ensure proper claim and contract setup, reserving, and transaction processing. The Manager is also responsible for oversight of the general handling of the claim files, application of the Claim Handling Guidelines, and assuring the Unit is compliant with all company policies and procedures.
• Participates in developing claim handling techniques, litigation, and resolution strategy.
• Regularly provides specific claims, specific cedents and/or general market information to senior management relative to new notices of loss, claim trends, financial and general statistical data, claim evaluations, arbitration hearing and trials.
• Works closely with interested constituents on claim matters, including the Office of General Counsel, Finance, Reinsurance, Information Technology, Human Resources, and Actuarial Departments as well as affiliate representatives. Ensures the direct and free exchange of information between the Unit, Department and those constituents. May interact as a representative of the company with industry groups, cedent representatives and other external stakeholders.
• As part of Claims Leadership Team, participates in and contributes to business planning, initiatives and strategy.
• Establishes and maintains professional relationships.
• Maintains confidentiality.
• Leads department and companywide projects including due diligence.

Leadership Essential Functions:

• Supervises, monitors, mentors and/or leads direct reports.
• Works with Analysts and other assigned staff to further develop those associates’ professional skills and qualifications. Provides direct coaching, performance assessment and feedback to staff. Evaluates assigned staff’s performance and provides feedback to the company’s senior leaders.
• Participates in recruiting, hiring, mentoring and guiding Assumed Claims Analysts.
• Partners with direct reports on meeting deliverables in a timely manner.
• Communicates vision of department/company for all projects and team assignments, ensuring that all team members understand desired outcomes.
• Works to ensure an atmosphere of teamwork, collaboration and empowerment is created for each project, program, and team member.

Related Functions:

• Performs special projects and assignments as requested.
• Serves on organizational wide committees as assigned.

Required Skills

• Customer service oriented with the ability for developing long lasting relationships with internal and external business partners.

Organizational

• Creates the environment such that innovative thinking is encouraged and fostered throughout the organization; takes ownership of innovation in their respective areas to ensure ideas are converted into business solutions; encourages calculated risk taking and is willing to accept a reasonable degree of failure as a stepping stone to progress.
• Empowers associates to continuously improve RiverStone’s processes and systems. Takes ownership of process improvement in their respective areas to ensure that ideas are implemented and continuously reviewed.
• Embed a strong customer service focus into the organization and ensure the consistent delivery of superior customer service.
• Demonstrates alignment with RiverStone’s Commitments.
• Prioritizes and organizes work in self-directed manner.
• Attains and maintains knowledge of assigned department.
• Performs other duties as required, including supporting and coordinating with other department colleagues.

Five or more years’ experience as a claims professional with a high degree of specialized and technical competence in the handling of assumed claims with emphasis on hands-on file and litigation management.

JD, CPCU, SCLA, CCLA

Other Duties (Disclaimer Statement): RiverStone retains the right to change or assign other duties to this position as needed, OR Other duties or responsibilities may change or be assigned as needed.

Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.

Process Management: Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources.

Sizing Up People: Is a good judge of talent; after reasonable exposure, can articulate the strengths and limitations of people inside or outside the organization; can accurately project what people are likely to do across a variety of situations.

Ethics and Values: Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.

Perspective: Looks toward the broadest possible view of an issue/challenge; has broad ranging personal and business interests and pursuits; can easily pose future scenarios; can think globally; can discuss multiple aspects and impacts of issues and project them into the future.

19.) Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person’s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.

Conflict Management: Steps up to conflicts, seeing them as opportunities; reads situations quickly, good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.

Organizational Agility: Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, Practices, and procedures; understands the cultures of organizations.

Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.