General Manager

General Manager Job Description

Overview

The Roots Farm Market general manager is responsible for overseeing day-to-day operations. The GM provides leadership, vision, direction, goals, and guides and encourages the team towards success. The GM communicates and ensures that allRFM policies, procedures, and protocols are followed. The GM is the said “leader of the ship” that steers the company towards long-term success, stability, and positive rapport within the community. The GM shares a passion for local food and farms.___________________________________________________________________________________

Qualifications

Education

Degree: High School diploma, Bachelor’s Degree in Business or related field

Experience: At least 3 years management/ leadership experience preferably in a farm/retail/grocery environment but not required At least 5 years in a retail environment Previous experience with financial management

Skills & Competencies

Acts as a positive role model and leader; leads by example & attitude Knowledge, respect, and support of store culture, mission, values, policies and goals

Strong customer service skills; warm, personable, and professional Approachable & trustworthy Ability to self-manage, be a team player, and “read the room” Attention to detail, aesthetics, and cleanliness Must have a strong knowledge of natural food industry & local food systems Basic knowledge of POS systems & proficient computer skills Proficient with Quickbooks & basic accounting Organized with the ability to multitask in a fast paced environment Strong desire for learning, continued education, and industry knowledge

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Business Structure: _ Leadership Responsibilities_

Kitchen Manager Assistant Manager Store Team Members Kitchen Team Members

Collaboration & Accountability Store & Farm Owners: Jon & Karin Local Vendors & Producers Business consultants All store staff

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Job Duties

Business Operations Drive store sales and increase profitability Manage operational costs Improve administrative processes Engage with vendors Research new products, makers, farmers, etc. to keep store filled with the basic local products

Team Leadership, HR, and Management Team leader; motivate and monitor entire staff

Model excellent behavior, professionalism, and positivity Create cohesive and functional monthly schedule Compile and submit payroll hours bi-weekly Hire, Train, and Fire employees Maintain employee handbook; update as needed Assist in creating a positive work culture Mentor and educate staff

Inventory Management Enter all invoices into Quickbooks Create barcodes for new products Update price signage Inventory Management: check-in deliveries, enter into POS with updated pricing, taxes, quantity, track items, assess sales vs. ordering Order from specific distributors, producers, and farmers on a weekly basis

Store Operations Accountability for day-to-day store operations and ensures a smooth and organized operation Oversee opening and closing procedures Maintain cleanliness, efficiency, and professional appearance of front of house Ensures the store is in compliance with all applicable laws, licenses, permits, and health & safety regulations Works with owners to monitor overall store conditions to meet safety needs, improve efficiencies, and improve short & long term infrastructure needs. Assists fellow workers with ordering, receiving, stocking as needed Ensures that the customer comes first: create a positive experience for each and every customer and relay this goal to staff Develop and update systems to improve customer experience Improve store systems Develop and update systems to improve customer experience

Physical Aspects Standing for long periods of time Frequent standing up and sitting down

Walking short distances frequently Sitting at a computer Lifting up to 40 lbs Changing temperature environments: walk-in cooler, walk-in freezer Repetitive motions

Schedule 40 hour work week with additional hours necessary during peak season, staff shortages, and unpredictable circumstances Flexible scheduling; weekends, days/evenings, holidays as necessary

Compensation Annual Salary based on experience PTO & some holidays Store discount Daily Staff Lunch Access to 2nd quality produce or store culls Continuing education opportunities

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekend availability

COVID-19 considerations:
Following VT State Guidelines and CDC guidelines

Ability to commute/relocate:

• Middlesex, VT 05602: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 5 years (Required)
• Retail Store Managers: 3 years (Required)

Work Location: One location