Assistant Manager

Description

WHO WE ARE

The Salty is an artisan donut shop that focuses on chef-made, craft donuts that rotate based on seasonality. We use nothing but the highest quality ingredients and make everything in house! Naturally, we don’t use any artificial ingredients in anything we make, because, well - that’s gross! If we wouldn’t serve it to our own family, we definitely wouldn’t serve it to yours! Coffee? Yep! We serve Intelligentsia Coffee and have crafted a coffee menu that pleases all palettes. Lastly, to what makes The Salty- The Salty, is our obsession with guest service. Today’s day and age it’s so easy to get lost in your phone, lost in the madness of the world, so we try to create an environment that is an escape from that hazy life. A place that you know as a guest you’ll receive a positive consistent donut and experience each time. This obsession all starts with you.

WORK ENVIRONMENT

The Salty is a fast-paced, team-oriented operation both in the back and front of the house. The primary focus of our company’s management team is to lead by example, inspire, effectively and openly communicate and be collaborative with the rest of their team. There’s no “I” @ The Salty. There’s nothing that anyone is “too qualified” to do. We’re all working with the same intentions and for the same goal, which is to make The Salty not only the most delicious donut shop around, but also a benchmark in the F&B industry when it comes to experiential food and beverage. Ambitious? You bet! Impossible? Nope! - Now let’s get to work and absolutely CRUSH it! 

Requirements

THE JOB

Assistant Store Managers oversee everything that happens within the 4 walls of their store. The Assistant Store Manager is the second in command to their Store Manager. You are a key component in making sure that the overall goals of the store are achieved. These goals are assisting your manager, your team, guest service, ridiculous quality, cleanliness, and last but not least- team member satisfaction, meaning how exciting, fun, and professional you create the work environment to be for your team.

What We Offer

Schedule flexibility - Managers are scheduled to work 45-50 hours per week

Competitive weekly salary

Quarterly Bonus

6 weeks paid parental leave

Health, dental and vision benefit plan options for full-time team members

Matching Health Savings Account

Matching 401(k) and Roth retirement plans

Company paid life insurance

team member Assistance Programs

Pet Insurance

40% off all merchandise, donut and coffee orders, and catering

Friends and family discount

Anniversary Program

Generous PTO, Sick Time and Well-Being Time off

About You:

3 years of prior food and beverage specific experience in a Supervisory capacity. Experience in fast casual restaurants is preferred

Experience in Food Safety Planning • Food Safety Certification required or ability to obtain within first 90 days of employment (ServSafe Manager’s Certification).

Comfortable working in a fast-paced environment.

P&L, COGS, Understanding Budgets, Financial Planning and Strategy, Labor/Scheduling, Training & Team Development.

Maintaining professionalism in the workplace.

Maintaining consistent attendance and punctuality.

Ability to coach in a positive, fair and discreet manner for team members to grow and improve

Accepts accountability (no blame) for job performance, strives for constant improvement in areas of opportunity, solution oriented, able to turn “problems” into opportunities for positive results

Ability to coordinate multiple tasks such as food, beverage labor cost while maintaining required standards of operation in daily restaurant activities.

Must possess excellent communication skills for dealing with diverse staff.

Coachable: actively looks for feedback to grow and improve.

Self-starters: takes initiative, thinks of the big picture, relays store needs and communicates with the team.

guest service-oriented: Passion for the guest experience, service driven.

Innovative and creative by finding ways to increase opportunities to positively impact business

Can manage multiple projects, delegates freely with quality.

Proficient computer skills in the Microsoft Office suite.

Personal characteristics reflective of The Salty: high-energy, action oriented, self-motivated, positive and humble attitude, service-focused, flexible, fun-loving personality, and ethical with a high degree of integrity.

Belief in and passion for The Salty’s core values.

Ability to work weekends and holidays

Ability to work in a standing position for long periods of time (up to 10 hours)

Ability to bend, reach, stoop, and lift up to 30 pounds

Fluency to read and communicate in English

ESSENTIAL RESPONSIBILITIES

Leadership Responsibilities:  

A positive attitude

Maintaining professionalism in the workplace. Modeling desired behavior for your team. Balancing guest service and a great camaraderie within the company. 

Guest service

Mastering the art of knowing your guests - who your regulars are and what they order.

Assisting guests in a happy, positive, genuine way all of the time to ensure they feel at home.

Consistently checking in on guests throughout the day, introducing yourself to them, checking on their order, answering any questions they may have 

Anticipating needs - being able to read the room and know who’s enjoying their order, who isn’t, effectively addressing guest concerns and complaints with a 1 attitude.  

Scheduling appropriately for store business and for catering opportunities

Attendance

Maintaining consistent attendance and punctuality. Following the attendance policies set by The Salty.

Holding your team accountable to attendance policies in a fair and consistent manner

Your people

Develop a team by identifying talent, building skill sets through training, and growing future company leaders.

Build meaningful relationships with your team and guests, rooted in authenticity — invest time to build trust.

Empower your team to create meaningful connections with each other and the guest every day.

Make an Impact: Inspire your team, owning your business, and architecting guest service experiences across all touch points.

Driving continuous performance improvement focusing on leading indicators. You must be balanced in your approach focusing on people, financial, and guest experience - equally.

Understanding how to appropriately address both team member errors and praises; providing constructive criticism and corrective action when needed; but also knowing to praise a team of both small and big wins as well.

Your store

Treating your store as your home. Being able to notice the small details (ex: a floorboard that is chipped and needs to be fixed) without anyone needing to tell you first.

Regularly tasting donuts and coffee. Making sure that everything is up to par (ex: glazes are the right consistency, donuts look just like advertised) and that your team members are well trained on the entire menu. 

Catering

Assisting your Store Manager with hiring and training a team of Catering experience team members. 

Your guests

Mastering the art of knowing your guests - who your regulars are and what they order.

Consistently checking in on guests throughout the day, introducing yourself to them, checking on their order, answering any questions they may have 

Anticipating needs - being able to read the room and know who’s enjoying their order, who isn’t, who needs a box/bag to go, etc. 

Problem Solving 

As a manager, you wear many hats. It’s your duty to address issues before they become bigger problems

Creative thinking and good judgment that prioritizes the business, the team and the guest

Other related responsibilities as assigned  

Administrative Responsibilities:

Store

Opening and closing the store 

Daily completing any opening/closing manager lists on Zenput

Knowledge of proper cash handling, ability to close the register out, and knowledge of how to count tips.

Knowledge of how to set and disarm the alarm

Cash deposits (Monday - Saturday, following cash handling policy) / getting change 

Calculating and dispersing cash tips

Assisting the Store Manager with Inventory and store ordering (boxes, napkins, foh cleaning supplies, water bottles, etc)

Uniforms

Ensuring that all stores are not only wearing their appropriate uniform at all times, but that each team member has accurately received their uniforms. 

Cleanliness/maintenance

This is your shop, your home, so if something is in need of repair or TLC, it’s your responsibility to bring it back to life.

guest issues

It’s always expected that guest issues, when escalated, are handled by the ‘manager on duty’. Which is why it’s imperative that you understand how to handle a situation when/if the Store Manager is not there. Remember- at The Salty, we go above and beyond for our guests( 1), and you ALWAYS have the opportunity to turn a negative experience into a positive one! 

Store printed menus

The Store Manager is responsible for downloading and printing the menus on a weekly basis, however it’s expected that the manager on shift is following up on this task and ensuring that the store is constantly stocked with updated menus at all times.

Catering & pre-orders

The manager on duty will be responsible for making sure that all orders for the day are packed and out on time.

Assisting the Store Manager with the catering experience team and helping to ensure that catering is executed to the highest standard.

Quantities (additions/cuts)

Quantities on a daily basis (additions/cuts) will be analyzed by the manager on duty at the given time that the numbers need to be analyzed.

Training

Assisting the Store Manager with the training of new team members according to the curated training program 

Consistently giving new team members feedback throughout their training, both positive and negative

Performance

Notifying the Store Manager of any situations that arise with team member performance, both positive and negative

Sitting in on quarterly performance evaluations for team members

Conducting/sitting in on coaching and counseling when necessary

Ensuring that all administrative responsibilities are covered by the Store Manager or Key Holder on days off / vacation

We’re all a team so it’s important that when you are off shift for whatever reason, that the other managers know in advance just in case they need to cover any of the responsibilities mentioned in this document

All daily responsibilities should be addressed and solved-for between the Store Manager and the Assistant Store Manager. 

Programs/Applications

POS

Operate POS register to complete guest transactions.

Maintaining 100% accuracy when using the POS system and handling money.

Completing opening and closing checklists, always seeking to set the next shift up for success.

Email, Teams, Sharepoint

Being active and responsive on all communication platforms

Zenput

Regularly reviewing list completions, making sure your team is maintaining store cleanliness and what’s expected of them.

Proactively staying on top of your store's list completion rates, ensuring that all lists are completed correctly and on time.

Other duties as assigned