Director of Operations

Overview

The Director of Operations is directly responsible for the day to day operation and management of Temple Corps under the direction of the Corps Officers, assisting in every way requested to carry out the mission of The Salvation Army in terms of community needs and our ministry to the people of our community.

Responsibilities

1. Business:

- Provide direct leadership and oversight to the day-to-day operational activities.

- Basic administrative tasks including maintaining calendars, filing, managing incoming correspondence, marketing and promotion.

- Assist with driving responsibilities.

- Maintain safe environment.

- Ensure compliance with Salvation Army policies and procedures while also optimizing financial and service performance.

- Establish methods for quality control that evaluate work performed by staff to ensure consistent high quality Guest service.

- Manage supply inventory

- Attend community events, at the direction of the Corps Officers.

- Ensure clear communication with community, staff and Corps Officers

2. Finances:

- Assist in development and implementation of budgets.

- Assist the Corps Officers with maintaining the highest level of stewardship of Salvation Army funds to include constant monitoring and improvement of both purchasing and internal controls.

- Prepare weekly deposits, deposit funds, and process all required income summary paperwork in accordance with established DHQ finance procedure.

- Maintain copies of billings sent to headquarters for payments along with other administrative files and record keeping.

3. Staff:

- Provide effective management of Human Resources policies and practices, process payroll, manage staff scheduling, facilitate staff training, directly supervise staff, recommend staff disciplinary action.

- Maintain Compliance of all staff with all Keep Safe requirements and keep accurate records.

- Facilitate the initial stages of hiring up to the recommendation of hire to the Corps Officers -- process the appropriate employment documentation.

Supervisory responsibilities

The Director of Operations gives oversight to all of the staff employees (minus the Learning Zone) as well as AARP, Volunteers and Community Service workers, including annual evaluations and recommendations for hiring and firing of employees.

4. Property:

- Oversee the building maintenance/cleaning/safety and risk management needs of the facility

- Review all contracts with vendors and professional service agreements, as well as contracts/agreements for space rental.

- Ensure the purchase of equipment and supplies in compliance with budgetary considerations.

- Manage overall Maintenance and needed repairs of the building by utilizing custodial staff and contracting local vendors/service professionals in order to keep the building in good working order.

- Assure quality completion of a year-round preventative maintenance plan for building systems, as appropriate. Evaluate condition of facility and identify problems by using outside contractors to determine appropriate action plan to resolve issues and secure approval for appropriate repairs to be completed by outside contractor.

- Keep maintenance team informed of upcoming events and special functions.

5. Program:

- Provide leadership in the implementation of fiscally sound programs.

- Arrange and compile monthly statistical data and expenses for deadlines to include, but not limited to, submissions of performance data and or compliance reports and daily attendance updates for the purpose of all grant reporting compliance.

- Submit monthly statistics into Turbo Stats.

- Maintain healthy and open communication and working relationship with the Learning Zone Director and Site Director.

6. Seasonal:

- Coordinate and provide oversight to the Annual Red Kettle Campaign – secure kettle sites, assist in the recruitment and hiring of paid seasonal workers, train and coach seasonal staff, maintain positive rapport with store managers during the campaign, track net donation amounts at each kettle site, adjust daily kettle schedule to match level of giving at each site, inventory and order supplies as needed, drive to the kettle locations as necessary, etc.

Qualifications

MINIMUM EDUCATION and/or EXPERIENCE.

- Bachelors Degree or significant experience in Business, Administration, Management, Human Resources, and or Community Relations.

SPECIAL SKILLS, CERTIFICATES, LICENSES, REGISTRATIONS.

- Advanced proficiency in Microsoft Word, Excel, Access and PowerPoint

- Strong interpersonal communication skills and appropriate intervention skills within The Salvation Army required

- Strong knowledge of available neighborhood resources required

- Must have a valid Ohio Drivers License and be able to drive for The Salvation Army

- Must be passionate about the Mission of The Salvation Army and the Vision of the Cleveland Temple Corps.

Salvation Army Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible.

Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.