Case worker

Job Description

The schedule for this position is Monday-Friday 8 : 30am-4 : 30pm

Starting salary is $15 per hour.

The Salvation Army Mission : The Salvation Army, an international movement, is an evangelical part of the universal Christian church.

Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Summary / Primary Purpose : Provides case management utilizing The Salvation Army’s Pathway of Hope philosophy. Under the supervision of the Corps Officer, works in partnership with clients and other community partners to provide needed services.

Essential Duties and Responsibilities :

• Conducts client interviews regarding needs for assistance.
• Networks and collaborates with other community agencies to get the best results possible.
• Maintains adequate supplies within the food pantry so as to be able to provide emergency food assistance to clients who come for assistance.
• Maintains clients’ records by reviewing case notes; logging events and progress.
• Maintains and prepares reports and statistics required by The Salvation Army.
• Coordinates the use of volunteers and community service workers to assist with the filling of food orders and stocking the food pantry.
• Coordinates the pickup of donations as they relate to Social Services.
• Maintains an organized filing system of confidential client records, including backups of computerized data and entry of required documentation in the SIMS system.
• Facilitates the disbursement of funds to clients for emergency assistance throughout the year.
• Plans and executes the process of providing Christmas Assistance to clients during the holidays.
• Operates multiline telephone system to answer incoming calls and direct callers to the appropriate personnel. This includes providing information on available services to callers and taking messages when appropriate personnel are unavailable.
• Processes and deposits donations per TSA policy and prepares daily bank deposits for the corps.
• Forwards correspondence related to mail appeal to Divisional Headquarters, Direct Mail office.
• Attends relevant training sessions as directed by Corps Officer.
• Presents a professional and positive manner when representing The Salvation Army.
• Driving is an essential function of the role.
• Other duties as assigned.

Supervisory Responsibilities : Volunteers.

Last updated : 2024-05-17