Donor Care Manager (Area Command)

The Salvation Army, an internationally recognized non-profit, faith-based organization, has a job opening for a Donor Care Manager (Full Time) for the Palm Beach Area Command, located in West Palm Beach, Florida.

POSITION SUMMARY:
Under the general supervision of the Director of Development, the AC Donor Care Manager maintains the trustworthiness of The Salvation Army with donors by implementing and managing donor care activities, including the management of donor data, ensuring the timely processing and acknowledgement of gifts, and responding with thank you cards and telephone calls. Through accurate records and time management, the Donor Care Manager will work effectively with staff and volunteers to complete donor care activities, ensuring the donor care department is responsive to the needs and inquires of donors.

BENEFITS PROGRAM:
This position is considered full time with access to the following benefits at the completion of 90-days of employment.

• Employee Health Plan (Medical, Dental, Vision, Pharmacy and Hearing)
• Includes online doctor visits through LiveHealth Online
• Behavioral health visits with board-certified Psychologists and Psychiatgrists available LiveHealth Online.
• Life Insurance: Benefit amount $20,000
• Voluntary Life Insurance (up to $300,000 for employee and $10,000 elective for spouse and children)
• Short Term Disability
• Elective Long-Term Disability
• Grief Counseling Services
• Will Preparation Services (available through enrollment in Voluntary Life Insurance plan)
• Pension Plan (3% of quarterly earnings, plus 3% match)
• Elective contributions to 403(b) via payroll withholding
• Elective FSA plan
• Supplemental Insurance Plans through AFLAC
• Two (2) weeks paid vacation per year, three weeks after year 5
• Twelve (12) days paid sick per year (of which 6 can be used as personal days)
• Twelve (12) paid holidays per year
• One (1) floating holiday
• One (1) Employee-Appreciation Day

KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of The Salvation Army mission, philosophy, culture, protocol, and organizational
structure.
Knowledge of direct marketing principles, practices, tactics and tools.
Experience in file hygiene processes to ensure accurate database information.
Knowledge of the principles and practices of database management.
Ability to write effective and professional fundraising letters.
Ability to work with and cultivate relationships with donors.
Ability to communicate clearly and effectively both orally and in writing.
Knowledge of effective and efficient methods for organizing and maintaining records and ability to perform the same.
Ability to plan, develop, implement and evaluate a variety of development and fund-raising strategies in order to determine their effectiveness in achieving short and long-range goals.
Ability to present a positive and professional image of The Salvation Army.
Ability to prepare and maintain reports in an accurate, complete, and timely manner.
Ability to build and maintain effective working relationships with Salvation Army officers, employees, and member organizations.

MATERIALS AND EQUIPMENT
General Office Equipment, Personal Computer
MINIMUM QUALIFICATIONS REQUIRED

EDUCATION AND EXPERIENCE:
Bachelor’s degree from an accredited college or university in business, marketing, public
relations, or a related field, and five (5) years related work experience and/or training
or
any equivalent combination of training and experience, which provides the required knowledge, skills, and abilities.

LICENSES AND CERTIFICATIONS:
Valid driver's license

MENTAL AND PHYSICAL ABILITIES:
Ability to meet attendance requirements.
Ability to read, write, and communicate the English language effectively.
Ability to keypunch information into a computer.
Ability to communicate clearly both orally and in writing including the providing of clear instructions to volunteers.
Ability to work under the pressure of deadlines and time constraints.
Ability to establish goals and objectives and monitor their effective implementation.

Ability to apply discretion and independent judgment and exercise confidentiality.
Ability to be creative in generating ideas and enhancing development programs, as well as demonstrating and practicing the ability to be a self-starter.

WORK CONDITIONS:
Work may be performed in an office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like but not limited to the office environment.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

To apply, please select the “Apply Now” icon at the bottom of this posting.

Application submittal period: 2/15/2023 – 3/15/2023

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be
discriminated against on the basis of disability.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!

Salary : $300,000