Receptionist

Come join our team!

Job Objective:

The receptionist is the primary contact for all people coming to the Social Services Center. This position requires the ability to multi-task as the person will be answering phones, greeting visitors, computer data entry, and pulling files within a short time frame.

Essential Functions:

• Answer incoming calls/questions and direct callers to appropriate parties;
• Develop knowledge base of SA program services and requirements and answer related questions;
• Pull program files(intakes and commodity cards) and provide proper forms for individuals seeking assistance;
• Be familiar and follow procedures required for assisting clients seeking services;
• Timely and accurate data entry for: Service Point and Time and Chaos;
• Utilize MS Outlook email as one way of communicating with staff;
• Coordinate donations received at front desk as well as schedule pickup times for donations via phone calls;
• Develop a working knowledge of other local resources and make appropriate referrals when applicable;
• Maintain Literature racks in hallway:
• Lock filing cabinets at end of day
• Follow building close up procedure
• Other duties as needed to meet the Salvation Army mission in the Fox Cities

Minimum Qualifications: The requirements listed below are representative of the minimal education, experience, skills, and/or abilities required for this position.

Education: Post high school education preferred

Experience: Previous work in a comparable field helpful

Certifications: None required

Skills/Abilities:

• Ability to multitask in a busy environment
• Excellent verbal and written communication skills
• Good organizational skills
• Effectively operate a computer and various Microsoft applications
• Good interpersonal skills
• Work with other staff as part of a team and assist in other areas
• Ability to speak, write and understand English in a manner sufficient for effective communication with leadership and field personnel.

Supervisory Responsibility: None

Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.

• Physical requirements include: good speaking, hearing and vision ability, and excellent manual dexterity.
• Lifting, pulling and pushing of materials up to 40 pounds
• Requires bending, squatting and walking

Travel: Minimal, if any travel required it would be local only. Travel time and mileage reimbursement costs will apply if travel is required.

Working Conditions: Work is performed in typical office environment. This is a part time position with hours typically from 8am-4pm. While it would be a rare circumstance, weekend and evening hours may be required if ever needed.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.