Business Office Manager

Position Summary

Primary business office responsibilities include accounts receivable management, patient billing, accounts payable, and Resident Trust Fund.

Essential Duties and Responsibilities

Establishes and maintains financial files for all residents related to admission, billing, and collection of accounts receivable

Completes all necessary documentation and updates applicable system data related to cash receipts, account research and adjustments, transfer of depository cash, and daily census activity

Coordinates, performs and documents the collection of accounts receivable and past due accounts

Reviews payment policies and procedures with new admissions and their responsible parties

Prepares billing for routine and ancillary services to state agencies, Medicare, veterans and other billing agents

Administers an reconciles resident trust accounts and petty cash

Performs month-end close procedures and prepares and submits all required reports

Provides supervision and assistance to business office team members

Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards

Competencies

• Hosts and/or participates actively in meetings; makes meaningful contributions

Takes charge of people/events; assumes leadership in a positive way and treats all team members with fairness and respect
Provides clear, objective and timely feedback to employees
Creates enthusiasm for team effort; is an effective team builder; sets a model for teamwork that encourages common goals
Uses all available and appropriate resources, including team members
Interacts frequently with customers; takes initiative to inquire about customer needs and opinions and effectively manages concerns
Encourages and develops customer service skills in employees
Able to prioritize work. Sets realistic deadlines for self and others and ensures deadlines are met; delegates as needed
Presents ideas and information in a concise, well organized manner
Manages as if it were his/her own business, keeps up to date with best practices and new developments. Makes informed decisions within the scope of responsibility
Sets precise, measurable goals that are realistic, challenging and compatible with company goals; demonstrates actions to meet those goals
Is progressive in outlook; initiates new approaches and ideas; offers creative and effective solutions
Receptive and open to new ideas; Empowers and supports employees to make decisions
Takes responsibility for his/her own training and development; follows up and integrates training when appropriate
Listens; concentrates on information presented; takes action
Observes early signs of changing conditions; responds effectively
Ensures new employees are fully trained on all aspects of the job
Identifies promotable employees and provides necessary training through application of the Develop Map Program
Ability to understand and manage budget within scope of job role

Culture

This is a high performance, collaborative environment, propelled by our Teams of Excellence (T.O.E.) Program. The expectation for each team member is to engage as a trailblazer in our complex and dynamic organization by adding value and support to fellow team members.

Work Environment

This job operates in a post-acute setting. This role requires regular walking to various locations around the facility. This role also routinely comes into contact with patients who may have contagious illnesses. Team member is expected to adhere to facility’s no-smoking policy.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, and stooping all day. The employee must frequently lift and/or move items over 20 pounds.

Position Type and Expected Hours of Work

This is a position in a post-acute setting that is open 24 hours a day, 365 days a year. Weekend and holiday shifts will be required.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

HIPAA

Team members are required to adhere to policies and procedures implementing HIPAA requirements for the privacy and security of protected health information. Team member are permitted to use and/or disclose only minimum amount of Protected Health Information necessary to complete assigned tasks. Reports all suspected violation of company’s HIPAA policies or procedures to facility CEO.

Knowledge, Skills and Abilities

Interpersonal skills necessary in order to provide effective leadership of subordinates maintain a variety of internal and external contacts, and work cooperatively with a variety of facilities, managers, executives, and team members

Analytical abilities necessary in order to evaluate delivery of care systems; respond to deficiencies by identifying and implementing appropriate corrective action; develop and administer sound department policies, procedures and budgets; and organize and oversee work of subordinates

Skilled in directing and motivating team members

Ability to maintain confidentiality

Ability to communicate effectively with internal and external customers at all levels of the organization

Proficient computer and Microsoft Application skills. Must have an ability to learn new systems

Ability to work with a culturally diverse resident and employee population

Must have positive communication skills and demonstrated adequate maturity and patience

Proficient with the English language. Excellent communication (verbal and written), customer service and interpersonal skills

Must have strong organizational skills with attention to detail, as well as strong leadership skills

Must be able to successfully prioritize workload, demonstrate initiative, and analyze situations to make sound decisions based on available data

Ability to maintain a calm demeanor under pressure

Self-directing with the ability to work with minimal direct supervision

Required Education/Experience

• College/University Degree in Accounting, Business or a related field
• Minimum of three (3) years’ experience in accounts receivable, collections or a similar role

Preferred Education/Experience

• Minimum of five (5) years’ experience in accounts receivable, collections or a similar role

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Ability to commute/relocate:

• Texas City, TX 77591: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Accounts receivable, collections, or similar role: 3 years (Preferred)
• Business Office Management in LTC: 1 year (Preferred)

Work Location: In person