Service Manager

The Staff Pad has partnered with Allegiance Trucking and is seeking a Service Manager for their Hudson Valley shop in Hudson, New York. 

• Day to day management of a service department that maintains and repairs commercial medium and heavy-duty diesel trucks.
  
• Focus on maximizing uptime of every vehicle while minimizing the overall maintenance and repair costs of our customers.
  
• Oversees a staff of diesel technicians and administrative staff
  
• Able to recognize warranty failures, warranty claims and process of warranty recovery
  
• Manage service requests of commercial truck customers with urgency and professionalism
  
• Develop and manage relationships with vendors and customers
  
• Assist management team in preparing an Annual Business Plan and Budget.
  
• Responsible for ensuring Navistar Diamond Edge & Prestige Service Standards are met
  
• Assist with other projects as needed
  

Safety and Compliance 

• Have full understanding of U.S. Federal Motor Carrier Safety Regulations (CFR 396).
  
• Implement procedures as necessary to keep Idealease and contracted customers in compliance with regulations. Stay current with changes in the regulations.
  
• Monitor and manage satisfactory CSA Vehicle Basic scores for all customers.
  
• Inventory and manage process to keep maintenance file documentation of customer and company vehicles in accordance with the U.S. Federal Motor Carrier Safety Regulations (CFR 396).
  
• Develop, communicate, and enforce established company safety policies and procedures.
  
• Certify all technicians for U.S. DOT Annual Inspections, brake inspections, and other maintenance procedures in accordance with the corresponding regulations.
  
• Work with corporate Facilities Manager to ensure facility maintains compliance with local and federal safety and environmental standards
  

Sales and Customer Relations 

• Create and maintain positive relationships with all customers.
  
• Maintain minimum 90% Customer Retention Rate.
  
• Investigate and establish course of action for customer maintenance issues and problems.
  

Department and Personnel Management 

• Review and compare monthly financial results against the business plan and initiate any corrective action as necessary.
  
• Implement and monitor shop productivity measures.
  
• Create shop environment that assures cleanliness, safety, and customer focus.
  
• Develop, implement, and promote service training.
  
• Assist in collection of past due invoices as needed.
  
• Handle all customer, employee, and vendor issues in a professional and courteous man
  

Required Skills for Senior Accountant:

• Consistent track record of successfully meeting and exceeding sales goals
  
• Minimum high school diploma or GED equivalent required
  
• Minimum 5-7 years of automotive/trucking management experience
  
• Valid driver's license and satisfactory Motor Vehicle Report (MVR).  Class B CDL or the ability to obtain if preferred.