HOPE NAVIGATOR I

Requisition No: 806091

Agency: Children and Families

Working Title: HOPE NAVIGATOR I - 60040227

Position Number: 60040227

Salary: $1,468.29 - $3,111.96 Bi-Weekly

Posting Closing Date: 08/04/2023

GOVERNMENT OPERATIONS CONSULTANT I / HOPE NAVIGATOR I

HOPE FLORIDA- A PATHWAY TO PROSPERITY

Location: Sarasota County. Applicants interested in working in counties/cities other than Sarasota County will need to apply for positions advertised for those specific areas on the People First System.

This position is for SunCoast Region Office of Economic Self-Sufficiency, in the Hope Florida Program. Teleworking is not an option. We encourage all interested individuals to apply. Some travel may be required. Facility is a tobacco free environment.

The bi-weekly salary range for this position is $ 1,468.29 - $ 3,111.96.

POSITION DESCRIPTION:

Families in need and in crisis require time sensitive actions from strong, compassionate individuals who are dedicated to assisting the vulnerable and promoting strong self-sufficient families. This demanding and challenging career could be your opportunity to help those in need make a better life for themselves and their families.

A Hope Navigator is a professional position in the Office of Economic Self Sufficiency (ESS) responsible for helping clients access a wide variety of services and resources to achieve economic independence. Hope Navigators work with clients to identify and overcome barriers to economic self-sufficiency such as education, transportation and employment.

Work Location: Sarasota county. Teleworking is not an option for this position, but hoteling may be an option.

Duties include but are not limited to:

• Conducting a comprehensive, person-centered assessment to identify the customer’s critical needs.
• Acting as a navigator for clients regarding available program services and optional methods to meet the critical need(s) of the customer.
• Identifying and maintaining a working knowledge of available community resources to meet the individual needs of each family and ensures the connection of families to relevant community resources and support.
• Documenting all pertinent information and ensures that all appropriate forms are uploaded into the program data tracking system accurately and timely. Provides follow-up and monitors connections to service delivery. Preparing correspondence, case notes, narratives, technical reports, notifications, and related documents using computer-based applications.
• Assisting families in identifying and applying for appropriate benefits and services, offering referrals to other state agencies and other resources to support individuals and families as necessary. Maintains frequent communication with clients of care navigation, reassesses needs, and completes additional referrals if needed.

IMPORTANT INFORMATION:

• This position requires face to face contact with clients and travel throughout the community in the Circuit 12 area (DeSoto, Manatee and Sarasota counties).
• This position is not eligible for Telecommuting.

MINIMUM REQUIREMENTS:

• Associate degree from an accredited college or university or equivalent (2 years) of experience in Social Services.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in a Human Services field
• Four years of customer service experience
• Bilingual in Spanish

• Applicants must meet the minimum requirements to be hired for this position.

KNOWLEDGE, SKILLS AND ABILITIES:

• Apply the policies, procedures, and programs governing the agency.
• Communicate effectively both orally and written.
• Enter data accurately into a computerized system.
• Navigate through computer screens, complete and review basic computer documents and other forms.
• Plan and organize caseload to ensure work is completed in accordance with established timelines.
• Prepare, clear, concise and accurate records and reports.
• Establish and maintain cooperative working relationships with clients, coworkers and community agencies.
• Use computers and related software packages.
• Follow written and oral directions and instructions.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.