Branch Store Manager

Job Title: Branch Store Manager

Company: The Teehive

Location: West Fargo Teehive Colony

Position Summary:

The Branch Store Manager will oversee The Staff of a Retail Showroom and their activities to achieve a profitable location. They will lead their Team by example, offering Customer Service and Solutions that are second to none.

About The The Teehive:

We empower people to express their Brand Identity and Vision through customizable products, made possible by leveraging advanced technology, and unparalleled Customer Service. We are committed in our pursuit to see every Team Member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our Business and guide us through our hiring process.

Our Core Values:

• Quality - If we don't take care of our customers - someone else will!
• Inspirational - Be passionate about what you do here. Life is too short to spend time in a career where there is no passion.
• Reliable - “We” is greater than “me”. We are team oriented and support our teammates.
• Integrity - We are focused on open and honest communication with team members and clients.
• Committed - We are a team focused on growth. To achieve this goal everyone needs to be proactive and move fast.
• Results Oriented - Focus on goals and results. Think about the “Why” in what you do.

Job Summary:

The Branch Store Manager is responsible for overseeing all aspects of the local Teehive location. This includes, but is not limited to: Prospecting New Clients, Sales and Revenue Growth, Production, Order Management, Quality Control, Managing Cost of Goods, Personnel, and overall Profitability. The Branch Store Manager will manage a team of one to two employees who are responsible for Sales, Customer Service, and Production.

Responsibilities:

• Develop and implement strategies for revenue growth, ensuring The Colony meets or exceeds its financial targets.
• Learn & Teach our vast Product Offerings and Decoration Methods.
• Train and Mentor your team consistently, and report measurable KPI’s for their success.
• Oversee the production process to ensure high-quality products are created and delivered on time.
• Maintain rigorous quality control procedures to ensure every product aligns with The Teehive's high standards.
• Qualify and Prospect New Clients & Partnerships within the Community
• Attend off-site Chamber of Commerce Events, and Community Celebrations, representing The Teehive Company to keep us visible within the community
• Manage the profitability of the colony, including Budget Management, Cost Control, and Financial Analysis.
• Supervise, Guide, and Evaluate the performance of the Sales, Customer Service, and Production Employees.
• Coordinate with the Regional Manager to provide updates on The Colony's performance and progress towards company goals.
• Identify and implement process improvements within your location to increase productivity
• Organize and Oversee Staff Schedules
• Implement our Human Resources Tools to coach their Employees, to include Disciplinary Action and Termination, if necessary.
• Addresses customer needs and resolves issues, ensuring positive and long-term customer relationships.
• Ensures that the store always looks clean and inviting.
• Creatively Collaborating with other Colony Managers remotely to improve processes as The Teehive Brand continues to grow.

Requirements:

• Bachelor's degree in Business, Business Administration, or related field highly preferred, but less formal education with more on-the-job experience may be substituted.
• At least two years of experience in a Customer-Facing, Customer Service Role
• At least two years of experience Managing others
• Background in Marketing, Sales or Promotional Products is a plus
• Works well under pressure and deadlines; ability to multitask.
• Have the ability to stand for long periods and operate printers and heat presses
• Must be able to lift 40 lbs
• Excellent verbal and written communication skills.
• Highly Organized both digitally and physically

Job Type: Full-time

Pay: $62,400.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Experience level:

• 5 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Ability to Relocate:

• West Fargo, ND 58078: Relocate before starting work (Required)

Work Location: In person

Salary : $62,400 - $120,000