Night Auditor

Brief Job Summary:

The Night Auditor is responsible for being the face of the hotel during the overnight shift for late arrival guests. Additionally, the Night Auditor checks guests in, and out, as well as creating new reservations, and updating existing reservations. When guests are not awaiting service, the Night Auditor is responsible for completing a night audit report which includes but is not limited to, processing payments, reconciling accounts, verifying guest folios, and collecting deposits for event weekends.

Responsibilities:

• Guest experience: Welcome each guest as they come and go throughout their stay. Ensure to build personal connections with the guests, while maintaining a professional demeanor.
• Concierge services: Each team member acts as a concierge, providing recommendations that peaks our clienteles’ interests. Professionally guide each guest to the nearby gas stations, atms, coffee shops, etc. Additionally, the Night Auditor is responsible for answering any inquiries pertaining to the hotel, or any of our outlets or services.
• Phone etiquette: Answer the front desk phone within the second ring, and place calls on hold, park, or transfer to the appropriate office extension. Additionally, the Night Auditor must possess clear and professional communication skills, with the ability to identify the guest’s needs and properly provide those needs.
• Arrival and Departure services: Provide guests with an efficient check-in/check-out process, verifying all information, and collecting proper payment method and identification. Efficiency is key as most guests are ready to unwind and relax in their room after a long day of travel.
• Billing: Before checking out guests in the system, review all accounts and folios for accuracy. Once the review is completed, post the charges and payments. Ensure to include all mini bar, valet, and room service charges.
• Reservations: Be knowledgeable of the various events occurring during the requested reservation time in order to personally connect with the guest. Communicate to the guest of any required deposits before completing the reservation process, and ensure the guest understands our deposit and cancellation policies.
• Reporting: The Night Auditor is responsible for completing nightly audit reports. Additionally, the Night Auditor is responsible for reporting any issues to their direct supervisor.
• Communication: It is imperative that the Night Auditor exudes impeccable communication skills; both when interacting with guests and with reporting feedback to Management.
• Everyone’s Role in Housekeeping: Each of our team members is responsible for playing a role in Housekeeping. This includes picking up any debris or items that do not belong in event spaces while performing property walks, or walking from one department to the other. The Night Auditor is responsible for maintaining and clean, organized, and fully stocked work space. This includes communicating to management when any par levels for office supplies, luggage tags, keycards, etc are low.
• Positive culture: Create a productive and positive atmosphere; treat each colleague as you would our guests, as we would not be successful without them! Maintain a positive yet professional relationship with all associates and other departments.
• Other duties may be assigned.

Knowledge, skills, abilities, and experience requirements:

• At least one year of night auditor experience (preferred) or at least one year as a Front Desk Agent
• Experience with Opera (preferred)
• High school diploma
• CPR Certification is a plus
• Proficient in communication, both written and oral
• Computer knowledge required

Shift and availability requirements:

• Must be available to work any night audit shift, including weekdays and weekends
• Ability to work the first and second shifts is a plus

About us:

The Tiger Hotel is a luxury boutique hotel located in the heart of Columbia, Missouri.

Built in 1928 by Simon Construction Company, it was the first skyscraper between Kansas City and St. Louis. The Tiger sign on the roof became and is to this day one of the most notable landmarks in Columbia. In 1979, The Tiger Hotel was nominated for the National Registry of Historic Places and was named one of the top ten most notable places in Boone County in 2000.

We are the only 4 diamond hotel in Columbia, and in 2014 Expedia rewarded us with the 11th spot in their prestigious Expedia Insiders’ Select Award, an annual award recognizing the very best hotels and resorts worldwide.

Benefits:

The Tiger Hotel values its employees and recognizes the importance of providing comprehensive benefits. Offering insurance benefits from day one is a benefit that we provide to all our Full Time Employees. We also know that insurance is an expense and because of this we pay our employees premiums as well.

By providing these benefits, The Tiger Hotel is not only supporting the health and well-being of its employees, but also investing in their future success.

Job Type: Part-time

Pay: From $15.50 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Night shift
• Weekends as needed

Experience:

• Hotel: 1 year (Required)
• Front Desk: 1 year (Required)

Ability to Relocate:

• Columbia, MO 65201: Relocate before starting work (Required)

Work Location: In person