Customer Service Representative/Office Assistant

About us

The Tiger Sports Shop is the largest retailer of Clemson apparel and gifts in Clemson. We seek to provide excellent customer service and a fun and professional employee experience.

**Job Summary:**

We are looking for someone who will act as the voice of The Tiger Sports Shop. This person will provide customer-oriented service and act as a liaison between the business and our customers, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency. The primary objective of this position is to ensure excellent service standards and maintain high customer satisfaction. As Office Assistant this individual will assist with other clerical and administrative support for other office staff, Accounts Payable and company buyers.

ESSENTIAL FUNCTIONS

• Effectively manage large amounts of incoming calls
• Respond to incoming emails with a sense of urgency
• Identify customer needs, clarify information, research every issue and provide solutions and/or alternatives to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Follow communication procedures, guidelines, and policies
• Go the extra mile to provide a positive customer experience
• Provide accurate, valid and complete information by using the right methods/tools
• Refer complaints to the Office or General Manager to help provide appropriate solutions and alternatives
• Keep records of customer interactions, process customer orders and file documents
• Liaise with Marketing and Purchasing to stay updated on new products and features as well as identify customer wants
• Communicate frequently with web fulfillment and web creative teams to resolve customer issues.
• Document and complete work as assigned.
• Manage the football autograph process
• Order office supplies
• Create store signs, coupons, and other items as needed.
• Assist all office staff with clerical and administrative support.
• Assist Accounts Payable as needed.
• Assist Buyers with placing merchandise orders and follow-up as needed.
• Provide in-store customer service which may include cash register duties when the need arises
• QUALIFICATIONS/REQUIREMENTS

Proven customer support experience

• Strong phone contact handling skills and active listening
• Must be detail oriented
• Customer orientation and ability to adapt/respond to different types of people
• Excellent communication skills
• Experience with Microsoft Office helpful.
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

HOURS

• Full time position.
• Must be available to work 8:00AM-6:00PM Monday through Friday, Saturdays as needed.
• Must be available to work all Clemson football home game days.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Expected hours: 36 – 40 per week

Benefits:

• 401(k)
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Clemson, SC (Required)

Work Location: In person