Manager Lvl II - Groups

Position Overview:

The primary responsibility of the Manager Level II – Groups is to ensure all Housing related needs are efficiently executed, while establishing a strong working relationship with clients to ensure both their satisfaction and an exceptional attendee experience. This includes but is not limited to; contract review, arranging & communicating booking details, room block management, pre-arrival fund collection, new bookings/revisions, and answering and assisting calls from the main group line. The Manager Level II - Groups will handle small to full-facility (generally, 100-7,000 suites at peak) and food and beverage groups as designated by management. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities:

• Execute all Housing related contractual obligations, including, but not limited to; room block/rates, rooming concessions, attrition, and fund collection.
• Ensure the group/convention Meeting Planners’ needs are attended to promptly, in a warm & friendly manner, for the duration of the event to assure the attendee experience exceeds expectations.
• Build strong relationships with new and repeat clients that create a lasting impression, help drive loyalty and repeat business.
• Organizes and arranges the foundation of the rooming and affiliated responsibilities within all of the keys systems (LMS, EBMS, Passkey, CRM), for seamless execution of the program.
• Maintaining a satisfactory individual MeetingScope score that will contribute to achieving the overall departmental MeetingScope goal.
• Responsible for any necessary inter-departmental communication between Sales, Revenue, Catering and Hotel Operations to ensure proper management/facilitation of the contracted terms and any additional agreed upon services.
• Responsible for addressing, with urgency, any internal and external challenges to mitigate any client/attendee impact.
• Responsible for maintaining CRM Opportunity profiles (hits/misses and history notes) for each unique event, therefore, centralizing event data for future reference.
• Monitors clients’ financial responsibilities by collecting deposits, estimating charges, and invoicing to ensure proper balance of master accounts.
• Effectively manage/communicate group block inventory dynamics in partnership with Revenue to maximize potential yield for group room night revenue.
• Leverage and promote Passkey as a tool to optimize room block management and generate incremental revenue.
• Effectively manage and communicate all contractual Housing milestones, including but not limited to; deposit due dates, cut-off date(s), allowed reduction, concession utilization, and potential attrition responsibilities.
• Actively participates, leads, inspires Team Members by participating in the daily serenades and other team building initiatives
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Additional Duties & Responsibilities:

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Minimum Qualifications:

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High School Diploma or equivalent.
• Must be able to obtain and maintain any other certification or license, as required by law or policy.
• 6 years of experience in groups or hotel hospitality.
• Working knowledge of Microsoft Office.
• Working knowledge of LMS.
• Working knowledge of group/convention industry.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements:

Must be able to:

• Lift or carry 30 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.