F&B Server

Job Description

JOB TITLE: SERVER/BANQUET SERVER

USUAL TIME OF WORK SHIFT: Varies with facility needs. Some full-time positions and some part-time positions. BREAKS: Two breaks, and one ½ hour lunch.

OVERTIME: As required.

MACHINES USED: Soda fountain dispensing machine commercial coffee maker, dishwashing machine, ice machine, vacuum cleaner.

TOOLS USED: Kitchen utensils, various containers, (max. cap. 28 gal.), scrubbers, cleaning brushes & related tools. Mops, brooms, cleaning items.

ASSISTIVE DEVICES: Utility carts, pushcarts, 2-3 step stools.

SAFETY CLOTHING/EQUIPMENT: Uniform consisting of dress slacks, long sleeve blouse or shirt, non-slip shoes, utility gloves.

SKILLS & ABILITIES REQUIRED: Speak, read, write, and understand the primary language(s) used in the workplace. Basic computer experience.

Description Of Workplace/Workstation

The work takes place at a variety of locations at a hotel’s banquet and/or conference rooms, restaurant, kitchen serving and dishwashing areas. The surfaces at the locations are level, cement, tiled, carpeted, or wood. Cooking areas are equipped with anti-slip floor mats. Most of the work locations are both well-lit and ventilated. The Server/Banquet Server may be exposed for limited periods of time to high and low temperatures when using the walk-in freezer/refrigerator, and while adjacent to grills, ovens, etc.

Description Of Job Tasks/Purpose

The Server/Banquet Server’s primary responsibility is to assist Waitresses and other staff by cleaning tables, removing dirty dishes, and keeping serving areas clean, orderly and stocked with supplies. He/She ensures that the coffee maker, creamers, and soda dispensers are full, and that tables are clean and set up per banquet or event needs. The Server/Banquet Server changes from breakfast to dinner service, supports other servers by ensuring that serving areas are prepared and clear of any dirty or used items. He/She also seats guests, takes food & beverage orders, “runs food” (serves) to customers, answers food menu questions, ensures good customer service at all times, collects payments, and closes out and balances cash register at end of day. The Server/Banquet Server collects dishes, and performs general clean–up of customer and adjacent areas. He/She may perform other duties as assigned.

On a typical day, the Server/Banquet Server performs the following duties:

• Logs in at the beginning of the shift.
• Ensures that beverage dispensers (coffee maker, creamer, soda dispenser), are full and in good working order.
• Reviews day’s activities and other priorities for the day.
• Makes sure the serving tables are clean and set up per company policy.
• Supports other servers by clearing dirty dishes and utensils in “bath tubs” (28 gal cap. trays) and places tubs on pushcarts to bus away used dishes, cutlery, and utensils or other items.
• Seats guests, answers any questions pertaining to menu items, takes order and serves guests.
• Collects and processes payment using cash register.
• Cleans up general work area and surrounding areas.
• Changes table service from breakfast to dinner needs and vice versa.
• Helps Servers “run food” to customers, and provides special request per customer needs.
• Maintains tables, beverage counters, and other customer areas clean and orderly.
• Sweeps, mops, and maintains Server areas.
• Closes out register at end of day. May perform other duties as assigned.
• Prior work experience as a Server or similar role recommended but not required.
• Courteous and attentive to guests
• Ability to meet the physical demands of the job, such as staying on your feet, climbing stairs and carrying heavy objects
• Excellent communication and customer service skills
• Ability to work as part of a team and follow instructions
• Be knowledgeable about food and beverages
• Flexible schedule