Generalist, Human Resources

Overview

The HR Generalist provides hands on support to our Health enthusiasts, Operations Managers, and HR Business Partners. The role is critical in executing our people initiatives, providing great internal customer support, and driving HR functional excellence and process improvement.

Responsibilities

Business Partnership:

• Produce and analyze reports to identify talent trends including being able to find ways to measure effectiveness of initiatives and programs developed by the team.
• Monitor walk-in applicant activity and serve as first point of contact for Distribution Center applicants and temporary agencies
• Support hiring efforts through interviewing, presenting offers, scheduling onboarding, and facilitating the training/orientation process.
• Support employees and managers with routine, day-to-day HR questions, needs, and inquiries, providing service and ensuring you guide them to the right resource to ensure a quality and timely response.
• Address employee concerns in a timely and effective manner using solid judgement and decision making. Partner with the HR Business Partners as needed to appropriately address concerns, ensuring follow through of resolution and closeout.
• Assist with investigations of a variety of employee-related issues, incidents, and complaints; resolve disputes and recommend appropriate/remedial actions.
• Support favorable engagement of the Distribution Center employees. Promote positive employee relations through identifying trends, evaluating data and anecdotes, and leveraging employee feedback through The Vitamin Shoppe created engagement mechanisms.
• Establish relationships and work effectively with CSC Business Partners to assess and recommend solutions, improvements, or enhancements.
• Coordinate unemployment appeals as well as participate in state specific unemployment hearings
• Assist HR Business Partners in providing leadership development support to onsite Operations leaders, inclusive of Human Resources training for new leaders.
• Assist and lead The Vitamin Shoppe’s performance recognition/management process.
• Assist with full cycle rollouts for new HR compliance initiatives.
• Assist in the development and sharing of key messages for purposes of communicating DC HR related initiatives and activities. This includes updates to communication boards and other communication vehicles in a timely manner.
• Perform detail-oriented work with numbers to track, capture, enter and report numeric information in databases and spreadsheets. Organize large amounts of incoming documents and information. Create filing and tracking systems to keep historical information related to DC HR and Operations
• Coordinate HR related activities as necessary
• Coordinate other HR related processes as designated

Administrative and Systems:

• Utilize HRIS systems for data entry, modification, and reporting. Auditing to ensure our data is right.
• Generate accountability reports on a daily or as needed basis regarding attendance; coordinate with managers to ensure timely delivery of corrective action documents.
• Assist managers in responding to employee questions on accruals, benefits, accommodations, LOA, etc.
• Assist with documentation and reporting of other leave programs including FMLA, Workers Compensation, Personal Leave, etc.
• Deliver benefits information to employees based on company handbook/policies and procedures; ensure fair, equitable and consistent application of all company policies and procedures.
• Support employees with annual benefits enrollment tasks and post-enrollment benefit questions
• Demonstrate effective analytical skills; leverage data analytics to drive solutions and decisions that translate into actionable plans to drive the business strategy.
• Generate reports and spreadsheets for DC HR, Operations, and management to prepare for weekly and monthly reviews. Generate, complete and process new hire/termination processes
• Assist with tracking and reporting work related injuries to insurance company as necessary
• Coordinate the activation and deactivation of WMS user ID’s and passwords

Coordinate, manage and participate in DC HR and Operations projects.

• Provide support to the HRBPs and Operations Management Team on projects
• Evaluate all project deliverables for content and quality
• Identify roadblocks that may impact deliverable dates and recommend alternative solutions
• Inform Direct Supervisor of any problems and actively participates in process improvements

The HR Generalist will deal with highly confidential information daily and must exercise good judgment.

Other Functions:

• Must be self-motivated and proactive about personal learning and development
• Performs other duties as assigned

Supervisory Responsibilities:

• May supervise others during peak times in the operations.

Qualifications

Education/Certification: 

• Associate’s degree or equivalent combination of intellectual instruction and work experience
• Professional Certification preferred
• Bachelor’s degree preferred

Required Knowledge:

• Intermediate to advance knowledge of Microsoft Office (i.e., Excel, Word, Access, etc.) and other computer applications as required by the position

Experience Required:

• 3-5 years of HR coordinator/administrative experience.

Skill and Ability:

• Ability to read and interpret documents and procedure manuals
• Ability to write routine reports and correspondence
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exist
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
• Ability to handle confidential information
• Ability to read, write and speak English
• Ability to learn the layout & operational processes of the Distribution Center
• Ability to organize, multi-task, and effectively manage a heavy workload while maintaining attention to detail
• Ability to use sound judgement for decision making

Equal Opportunity PolicyThe Vitamin Shoppe is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws.  Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.

We firmly believe that every Health Enthusiast has the right to be treated with dignity and respect. Our goal is to maintain a satisfied and productive team of Health Enthusiasts. The keys to reaching that goal are effective leadership, equal application of fair human resources policies, competitive wages and benefits, and close attention to all health enthusiast matters. The Vitamin Shoppe is committed to the principle of fair and impartial treatment of our Health Enthusiasts.

Health Enthusiasts with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of their Human Resources representative.  We will not allow any form of retaliation against Health Enthusiasts who raise issues of perceived discrimination in good faith.  To ensure our workplace is free of artificial barriers, violation of this policy may result in disciplinary action, up to and including discharge.