CSR CL Farm

This position is responsible for accurate and timely data entry of new applications, quotes, renewals, amendments, and cancellations/non-renewals, within assigned authority levels. In addition, it involves oral and written communication, working knowledge of Commercial/Farm Lines coverage, as well as working with reports and policy systems. This individual is also responsible for working with their team to achieve designated service standards and assist others to meet those standards. This position is also responsible for workflow tracking, quality control, training, CSR procedural support and the fostering of team, departmental and company relationships and promoting positive agency affiliations. Position may also require performing job functions within other departments as assigned.

Salary Grade (5) 15.62 - 19.52 - 23.42

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Prepares quotes and policies, which includes rating and data entry.

Evaluates renewal coverages and exposures, pricing and premium audits within established authority levels.

Reviews change requests, classifies vehicles, rates and processes these items being sure to follow assigned authority levels. Refer items to underwriting based on screening criteria.

Assembles and ensures quality control of policies, quotes, and change requests.

Orders reports for underwriting review, to include but not limited to Motor Vehicle Reports, Loss Control, and Premium Audits. Reviews MVRs and processes audits within assigned authority levels.

Answers telephone inquiries from agents, insured, mortgagee companies, and internal personnel in a courteous and professional manner.

Have an understanding of WRG’s software programs and ability to handle inquiries from internal and external customers.

Perform job functions of other areas of the Business Operations Department.

Troubleshoot and report problems to immediate Supervisor that results from processing errors.

May review new applications for accuracy and completeness and may communicate with agency for missing information.

Communicate via telephone, fax, electronic and written correspondence with managers, agency, team, departmental and other Company personnel in a courteous and professional manner.

Work closely with Underwriting and their respective manager to achieve departmental service standards.

Maintain organization of the digital files per guidelines.

Demonstrate leadership skills, positive attitude and create a favorable experience for our customers.

Other projects/duties as assigned.

May be required to perform job functions of other areas within the Business Operations Department.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

1 year previous office related work experience preferred

Introductory education courses will be required if no prior Insurance experience

Excellent verbal and written communication skills

Ability to handle multiple tasks in a changing work environment

Excellent PC and Data Entry Skills

Ambitious and self-motivated

Exceptional interpersonal communication skills

Strong prioritization and organizational skills

Ability to think “Outside the Box”

Prior Commercial/Farm Insurance experience a plus

LANGUAGE SKILLS

The individual must be able to effectively and clearly communicate with internal and external customers via telephone, fax, e-mail, text messaging, one-on-one dialogue and small group presentations in a highly professional manner

REASONING ABILITY

The position requires the individual to apply common sense, understanding, reasoning and sound educated judgment coupled with training and experience to properly evaluate and analyze work for recommended action within assigned authority levels.

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

Additional insurance course work and seminars/webinars are recommended.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employees are required to perform various PC functions at a workstation. Additionally, the employee is required to devote substantial time to telephone communication.

The employee may be required to stand, walk, reach with hands and arms and bend or squat, to perform various functions. The employee is required to lift up to 45 pounds. The employee may be required to perform these duties one or more days per week.

Employee may be required to travel from time to time. This may require extended periods of time sitting in a vehicle.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

The Employee will be assigned a specific workstation. The workstation has the necessary space and equipment to perform the position duties.