Safety Ambassador

The WRK Group
Wilmington, DE Full Time
POSTED ON 3/17/2024
WRK Group Overview
REACH serves as the community quarterback for comprehensive community revitalization in the Riverside neighborhood, located in northeast Wilmington, DE.  REACH supports and leverages efforts and resources which promote upward economic mobility for Riverside residents. Employing the Purpose-Built Communities’ model, the revitalization focuses on three pillars: 1) redevelopment including high-quality, mixed-income housing, 2) a cradle to college and career readiness pipeline, and 3) community health, wellness, and safety initiatives. REACH, in collaboration with service partners Kingswood Community Center and The Warehouse (an innovative teen center with more than 150 partner organizations) work together to transform Riverside into a robust, healthy, and vibrant community. The Warehouse, REACH Riverside and Kingswood Community Center are collectively known as the "WRK Group".
 
Organization Overview
The mission of The Warehouse is to create a collaborative culture to revolutionize teen engagement in Wilmington with the vision of developing confident, courageous, and contributing young adults ready to take the next step in their lives.  We will create a physical safe space and network of support for Wilmington teens while nurturing a “Culture of Opportunity” that stands in opposition to the culture of poverty and violence they currently encounter in their lives.  To accomplish this, The Warehouse will bring together youth-serving partner organizations providing services focused on recreation, education, arts, career exploration, and health.
 
Position Summary
The Warehouse Safety Ambassador is responsible for the general safety and security of the Warehouse Community. As Safety Ambassador, you will help provide a safe environment for the students, staff, and visitors. Your job duties range from patrolling the teen center and facility while intervening and preventing conflict. The Safety Ambassador will review internal safety trends and research external safety information, tools and resources in order to instill sound safety habits at The Warehouse.
 
Essential Functions:
These essential functions are performed on a frequent and recurring basis by an incumbent and include but are not limited to:
  • Monitor hallways and lobby, circulating through assigned areas to deter unsafe activity
  • Maintain a safe and supportive environment for youth by utilizing classroom management techniques, positive behavior supports, and restorative practices.
  • Identify safety risks and develop a plan to address.
  • Prepare, plan, and execute drills for emergency situations (Emergency Action Plan).
  • Greet and actively acknowledge guests and service providers, provide directions, information, and/or recommendations.
  • Ensure the site operates in accordance with The Warehouse’s standards for health, safety, and cleanliness, as well as adhering to state licensing and accreditation standards.
  • Assist with safety orientation and intake of youth (including collecting documentation).
  • Train staff and youth on safety policies and procedures
  • Participate in outreach, recruitment, onboarding and intake processes with an eye toward safety.
  • Provide a written daily report to document shift activities.
  • Maintain knowledge of building layout and surrounding area.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
 
Candidate must have the ability to:
  • Critically think through standard processes and identify ways to make them as safe as possible.
  • De-escalate and resolve conflict.
  • Communicate and present effectively, both verbally and in writing.
  • Be a team player, adapt to change, and demonstrate flexibility.
  • Demonstrate excellent judgment, interpersonal, written and verbal communication skills to achieve goals and objectives.
  • Thrive in a fast-paced environment.
  • Maintain accurate and thorough incident and property condition reports.
  • Be pro-active regarding job responsibilities. 
  • Be culturally sensitive.
  • Maintain confidentiality.
Position Type and Expected Hours of Work 
This is a part-time position, and general hours of work and days are Monday through Friday, 4:00 p.m. to 9:00 p.m. Availability for Saturdays as required.
 
Travel
Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.
 
Education and Experience 
  • High School Diploma or GED
  • At least 2-3 years of experience working with youth.
Certification Requirements
  • First Aid/CPR preferred; must be certified within first 60 days of hire.
Conditions of Hire
  • A satisfactory criminal background and reference check, a valid driver’s license, and an acceptable driving record are required at time of appointment and throughout employment in this position.
  • Must be eligible to work in the U.S. without sponsorship.
Certification Requirements
  • First Aid/CPR preferred; must be certified within first 60 days of hire.
Conditions of Hire
  • A satisfactory criminal background and reference check, a valid driver’s license, and an acceptable driving record are required at time of appointment and throughout employment in this position.
  • Must be eligible to work in the U.S. without sponsorship.
Physical Tasks and Working Conditions Include the Following:
The physical demands described in the job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
      
Work is performed in an office, classroom, and in the community (such as schools, businesses, parks/playgrounds). Office and classroom work requires sitting for periods of time and the use of a computer, keyboard, and screen, as well as teaching tools (whiteboard, projector, etc.). The incumbent sits, stands, walks, kneels, crouches, twists, climbs stairs and inclines, reaches, bends, grasps, pushes, pulls, and drags. Office/classroom work is often performed with moderate noise levels and requires close vision, color vision, depth perception, and the ability to focus.  The incumbent must be able to move about to facilitate workshops, access files, operate equipment and office machinery, and lift and/or move up to 40 pounds. Work performed in the community requires the incumbent to be subject to different environmental conditions, including outdoor conditions, extreme heat and/or cold, and loud noise level.  Outdoor work may require long periods of walking, standing, stooping, crouching, crawling, kneeling, reaching, pushing, pulling, and lifting, as well as peripheral vision, close vision, distance vision, depth perception, and the ability to focus.  If the incumbent drives a vehicle on company business, he/she must be able to meet the physical requirements of the driving class and have mobility, vision, hearing, and dexterity levels appropriate to the duties to be performed.
 
Equipment Use:
Telephone, copier/scanner, computer/laptop (Microsoft Office Applications), fax machine, tablet, and projector.
 
Mental demands:
Solve problems, make decisions, exercise sound judgment, supervise, interpret data, organize, write, plan, prioritize, communicate clearly, de-escalate situations, model respectful non-abusive behavior, critical thinking, critical reasoning, attention to detail, ability to recall, coordinate schedules, work as a member of a team, and speak in public.
 
Evaluation of Performance:
Performance in this position will be evaluated in accordance with the Personnel Practices Manual.
 
We are an Equal Opportunity Employer
The Teen Warehouse is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, marital status, age, veteran status, or any other status protected under local, state, or federal laws.

Salary.com Estimation for Safety Ambassador in Wilmington, DE
$62,941 to $89,473
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Job openings at The WRK Group

The WRK Group
Hired Organization Address Wilmington, DE Full Time
Organization Overview REACH Riverside serves as the coordinating organization leading revitalization strategies that pro...
The WRK Group
Hired Organization Address Wilmington, DE Full Time
Organization Overview REACH serves as the community quarterback for comprehensive community revitalization in the Rivers...

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