Caregiver Ambassador

For nearly 20 years, TheKey (formerly Home Care Assistance) has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. View our video to learn more about TheKey.

Essential Duties and Responsibilities:

* Understanding home care state regulations, and organizational policies and procedures
* Connecting with and ensuring that caregivers have a great experience with TheKey. This will include utilizing best practices to coach and guide caregivers regarding appropriate communication with clients and coworkers and development of a positive employee relations environment; maintaining team stability with fostering a positive working environment
* Provide supervision to the caregivers, including coaching, counseling, and, ensuring the caregivers are fully prepared for assigned duties
* As requested, delivering PPE or other supplies to the field to the caregivers
* Participating in caregiver initial orientation and ongoing training which may require some field training
* Serving as point of contact for caregivers in communications and/or troubleshooting when trying to resource assistance from benefits, payroll, workers compensation, or corporate human resources
* Ensuring caregiver are up to date in their licensing and compliance
* Ensuring that caregiver profiles, timekeeping and availability are kept up to date
* Documenting incoming concerns and complaints so that they can be tracked and reported to management; identify trends and offer suggestions for training or other interventions to reduce concerns and complaints
* As needed, coordinating with IT to find resolution to employee barriers with technology
* Providing excellent customer service and responsiveness to local teams in their efforts to follow state and federal laws in their work with employees; serve as mentor and coach to local team members for caregiver employee relations issues
* Maintaining caregiver retention and allow for 60% minimum over six months of active scheduled/working hours; lead initiatives for caregiver retention, development and satisfaction
* Understanding client and caregiver scheduling including educating on the importance of accuracy in schedules, rates, personnel and care notes, meeting payroll and billing deadlines
* On call and after hours support as needed
* Additional duties as assigned

Required Skills, Education and Certifications:

* High school graduation or the equivalent
* Previous experience as a caregiver, a plus
* 3 years' experience in health care, elder care, social work or related industry
* Excellent customer service and supervisory skills
* Computer proficiency and ability to document timely and accurately notes in system
* Polished communication and presentation skills and ability to develop excellent relationships with field staff
* Current driver's license and proof of insurance

Physical Requirements:

* Ability to travel approximately up to 25% of the time
* Ability to lift and carry up to 15-20 pounds
* Ability to sit, stand and walk for prolonged period of time throughout the workday
* Ability to use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc.

The information contained here is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Reasonable accommodations may be made to assist qualified disabled persons to perform the essential functions of the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Benefits for full time employees

* Medical/Dental/Vision Insurance
* Life Insurance
* Health Savings Account
* Flexible Spending Account
* 401(k) Matching
* Employee Assistance Program
* Flexible PTO Plan
* Pet Insurance

TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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