What are the responsibilities and job description for the Desktop Support position at Themesoft Inc?
Title: Desktop Support
Location: Saint Paul, MN (Onsite)
Duration: Contract
Rate: $22/hr on W2 OR $25/hr on 1099
Skills
· Strong hands on experience needed on end user support for Windows PC and Mac related issues ·
Ability to assign and work on incident tickets through
Service Now. ·
Ability to support meeting rooms including the TV's,
polycom and other audio/Video conferencing hardware. ·
Ability to support new user onboarding and preparing
necessary IT equipment's. ·
Ability to follow technical guides for retiring and
wiping old devices (Work alongside asset manager). ·
Ability to follow technical guides for imaging and
configuring new pcs. ·
Ability to work through Resolving end users issues
related to hardware and software. ·
Well versed in note taking and gathering information
on issues for ticket in Service Now. ·
Proactive mindset and eagerness to learn with
enthusiasm for helping others. ·
Willing to get additional training from team members
or attend available trainings. ·
Ability to fix issues and support all flavors of
client operating systems including windows and Mac ·
Ability to support iOS and other handheld devices. ·
Knowledge of support for Microsoft Office Suite -
Office 365 online and Desktop application. ·
Knowledge on various hardware platforms to
troubleshoot and break fix hardware issues (particularly dell and Mac PC's) ·
Working technical knowledge of many technology
services to address down issues, deploy new and loaner laptops, answer
questions about cabling, televisions, projectors, phones, peripherals (e.g.
keyboards or mice), Mac and PC or escalation to the appropriated teams
Thank you
Praveen
972-737-8620
Job Type: Contract
Work Location: In person
Salary : $25
