What are the responsibilities and job description for the Desktop Support position at Themesoft Inc?
Role: : Desktop Support
Location: Tampa, FL (Onsite)
Duration: Contract
Rate: $22/hr on W2 OR $25/hr on 1099
Skills:
- Technical helpdesk or technical call center experience is necessary.
- Disciplined, systematic problem-solving skills required.
- Hands-on work experience with the following:
- Windows Operating systems
- Clients: Windows7, Windows Vista, Windows XP, Windows 2000
- Servers: Windows 2000, Windows 2003, Windows 2008,
- Knowledge of Active Directory, Exchange 2003/2007
- ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
- User account creation for Active Directory, Exchange Mailboxes, Distribution lists
- Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
- MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
- Internet browsers (e.g. Explorer, Chrome, Firefox),
- VPN and remote dial-in user
- Support for laptop, desktops, and printers
- PDA and blackberry support
- Others: Adobe Acrobat and other common desktop applications like Winzip, etc
- Customer-focused
- Thorough knowledge of troubleshooting remote access issues
- Able to articulate and speak with clear voice
- Diplomatic and must have interpersonal skills
- Able to understand the business’s objectives
- Able to understand and accept that the Customer’s issues affect the business and that without the Customer there is no support department and that the Customer is an expert in their own field
- Must have empathy with end users
- Team player
- Professional code of conduct
- Must have a good understanding of the organization
- Must have basic technical knowledge of all technology used for the business processes.
Thank you
Praveen
972-737-8620
Job Type: Contract
Work Location: In person
Salary : $21 - $26
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