Client Services Specialist

Description

Client Services Specialist (Reception & Scheduling)

Are you ready to make a meaningful impact on the lives of children and families? Do you thrive in a fast-paced environment where you can think on your feet and multitask with ease? If so, we have an exciting opportunity for you as a Client Services Specialist at TheraTree Pediatric Services!

Who we are:

TheraTree is a dynamic pediatric healthcare organization on a mission to grow minds, bodies, and spirits. Our team of dedicated therapists specializes in working with children of all ages with various developmental and behavioral challenges. We're out to create thriving children who's voices are heard, bodies that move, they are independent experiencing a life they love, and are in turn an inspiration for what is possible in life.

As a Client Services Specialist, you will play a crucial role in delivering excellent communication that results in patients scheduling and maximizing the capacity of the clinician's available schedule. You will ensure a seamless check-in process where all clients arrive on time for their scheduled appointments and make their payments promptly. By providing a welcoming environment and demonstrating empathy and care towards our clients, you will help our patients access the care they need to lead happy, healthy, and well-balanced lives.

Your Daily Tasks & Responsibilities:

• Maintaining a welcoming environment in the clinic's waiting room and beyond.
• Handling all communication channels promptly and efficiently.
• Compassionate communication that leaves people feeling understood and taken care of.
• Checking in clients for their appointments promptly and with care.
• Collecting payments and processing them securely.
• Ensuring all patient scheduling processes are accurately maintained and documented including initiating scheduling calls and reminders as needed.
• Maximizing therapy providers' schedules and filling openings promptly.
• Coordinating with therapy providers, billing, insurance companies, doctor offices, and 3rd parties to ensure patient appointments are authorized by their insurance.
• Maintaining and updating client records through data entry.
• Tracking and reporting statistics related to scheduling and patient attendance.
• Implementing attendance interventions and celebrating clients with perfect attendance.
• Contributing to a fun and productive work environment.

Qualifications: To succeed in this role as a Client Services Specialist you should meet the following requirements...

• A positive outlook on life and a respect for diversity.
• Ability to think on your feet, adapt to changes, and identify and solve problems efficiently.
• Excellent time management, organization, and prioritization abilities in a fast-paced environment.
• Strong verbal and written communication skills, ensuring clear and effective communication with clients and colleagues.
• Ability to work independently and as part of a team.
• Strong reporting and attention to detail skills to meet deadlines and maintain confidentiality.
• Ability to quickly learn and use technology for effective data management and communication, including basic programs such as email, word, excel, and powerpoint.
• High School Diploma/GED, CPR & First Aid certification, up-to-date immunizations, including TB skin test documentation.

Additional Skills: Highly Desirable

• Experience in a healthcare or therapy setting.
• Knowledge of insurance benefits, billing, and reimbursement processes.
• Familiarity with electronic medical records systems and online scheduling platforms.
• Ability to handle challenging and emotional situations with empathy and professionalism.
• Consistently maintaining positive and resilient communication regardless of potential rejection.

Why Choose TheraTree:

We believe in investing in our team members to help them grow and succeed in a supportive work environment. We offer:

• Competitive base pay and bonus opportunities for exceeding performance targets.
• Health benefits, retirement plans, paid time off, and paid continued education.
• Opportunities for growth and advancement, including leadership positions and mentorships.
• A company culture that values empowerment, responsibility, leadership, and integrity.
• A rewarding career where you make a positive difference in the lives of children and families.

Join Our Team:

At TheraTree, we value each team member's unique role in delivering healthcare that empowers and uplifts. If you share our vision of providing access to happy, healthy, and well-balanced lives for children and families, we invite you to be a part of our team. Visit our website www.theratreepeds.com/career-opportunities to learn more about this exciting opportunity and to apply today!