What are the responsibilities and job description for the Help Desk Technician position at TheRecruit?
Title: Application Technical Specialist/ Helpdesk Support
Location: Cumberland, RI, 02864
Duration: 5 Months
Description:
Duties
- Experience performing remote troubleshooting through diagnostic techniques and pertinent questions
- Tech savvy with working knowledge of office automation products, databases, routers and mobile devices
- Good understanding of computer systems, devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented
Experience
* Previous experience in a help desk or technical support role
* 1-2 years’ experience using ticketing system software
- Experience performing remote troubleshooting through diagnostic techniques and pertinent questions
Position Summary
- These workers will address field service ticket escalations for the retail stores.
Job Type: Contract
Salary: $23.00 - $25.00 per hour
Experience level:
- 1 year
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Help desk: 1 year (Required)
Work Location: On the road
Salary : $23 - $25
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