Team Leader, VCGT

Responsibilities:

• Supervise a team of 4-8 members in a manner that is consistent with our organizational culture, which is based on the 4-I values: Integrity, Intensity, Innovation, and Involvement and on open communication.
• Participate in the candidate selection process, train, and evaluate staff’s performance.
• Ensure customer needs are met and high quality service is delivered through a variety of means, including staff meetings or exceeding service levels and through monitoring of the performance, productivity, attendance records and measuring and reporting on performance metrics.
• Assist in determining the resolution of all customer situations. Reinforce a customer focused orientation.
• Write and administer standard operating procedures (SOP’s) to support the goals and objectives of the department and the customer. Develops Key Performance Indicator’s (KPI’s), track trends, and implements best practices.
• Assist in communicating ULS capabilities to promote growth and revenue at customer site.
• Conduct site audits annually.
• Support Practical Process Improvement (PPI) and focus on improving processes with the goal of providing stellar customer service.
• Lead improvement teams and mentor site personnel to lead team improvement efforts.
• Prepare and review various operational reports and individual associate performance reports.
• Gather, collect, and present metrics monthly to key customer stakeholders; Participate and present data and site updates in Quarterly Business Reviews.
• Provide application support and training to remote site specialists, as needed.
• Recommends process improvements, communicate with direct supervisor any customer issues or potential problems
• Proactively address and resolve customer issues or problems in a timely fashion.
• Demonstrates a high level of confidentiality for both customer and ThermoFisher Scientific

• Positively represent Thermo Fisher Scientific at all times throughout customer locations.
• Responsible for all facets of inventory management, glass wash management, order management, and other potential adopted laboratory support services.
• Maintain RIMS data including building stockrooms, adding/deleting part records, establishing and maintaining max values and reorder points.
  • Review and expedite backorder reports to prevent stock-out situations.
  • Work with inventory planner to evaluate usage/trend reports and adjust inventory levels, as necessary.
  • Manage all transactions within RIMS including scanner uploads, web orders, receipts, replenishments and reports.
  • Perform inventory adjustments to facilitate cycle counts and physical inventories.
  • Responsible for managing returns of product from remote stocking areas to distribution centers.
  • Perform RGAs within the mainframe to support returns within RIMS stockrooms.
  • Coordinate inventory requirements with sales team, distribution centers and buyers.
  • Processes regular and special request orders, both in RIMS and Mainframe
  • Executes third party and specialized orders in accordance with established service level agreement
  • Converts supplier and/or competitor items to Fisher items where possible.
  • Provides quotations to the customer, as needed.
  • Manages backorders as required; may include determining item status, expedite and facilitate shipments, communicate delivery dates and order status.
  • Reconcile invoices.
• Perform other duties as assigned.

Preferred Qualifications:

• Supervisory/people management experience
• Knowledge of RIMS and/or Mainframe

Minimum Qualifications:

• Bachelor’s Degree, or equivalent experience
• Inventory or Order Management experience
• Intermediate level user of Microsoft Outlook, Word, Excel, PowerPoint
• Be able to lift, push and pull 30-40 pounds consistently; may be required to lift 50 pounds
• Must maintain Thermo Fisher Scientifics’ Four-I Values

Non-Negotiable Hiring Criteria:

• Must possess a strong desire to serve the customer and the interpersonal skills to deal with various levels of personnel at the customer site.
• Must deliver excellent customer service to include maintaining a professional appearance at all times.
• Must possess the organizational skills to multi-task and meet deadlines as needed.
• Be able to lead, coach and motivate a group of employees
• Excellent interpersonal skills
• Customer centric orientation
• Advanced written and communication skills
• Analytical and critical thinking skills
• Ability to make sound and timely decisions in a fast-paced, changing work environment.
• Organized with a bias towards action

Working Conditions:

• Will be required to work in and around laboratory environments
• May pass through areas where chemical based allergens may be in use
• Will be required to work Monday through Friday, primarily at customer locations.