People Operations Lead

From onboarding to ongoing training, the People Operations Lead works to improve the employee experience at Thesis through sound process and workflow innovation. They identify the need for clarity working closely with Operation Managers & the Engagement team to uphold the cultural vision. This role is focused on humanizing impersonal systems and partnering with engagement to continuously improve upon employee engagement, development, and retention. Our People Operations team looks to marry future-forward people management practices with inclusive processes and workflows, to create an environment that uplifts the employee experience.

Job Details

Department Organization

The People Operations team sits within the Agency Operations function of the Operations Department. The People Operations Lead reports to the Head of Operations and is aligned with management level roles on the HR & Engagement team.

• Reports: This role reports to the Head of Operations.
• Mentorship: This role provides mentorship [Mentor] guidance to other operational roles as an additional channel of support that helps reinforce the community mentality within the department.
• Leadership: This role provides tangible and tactical leadership [Coach] for the People Operations Manager role.
• Collaborates: This role collaborates [Collaborator] with director-level project stakeholders across all departments, the Director of HR, and Senior Engagement Managers to support their work with processes and best practices as it relates to the employee experience.

Responsibilities

The People Operations Lead is responsible for:

• • Uphold the Employee Journey: In partnership with the Engagement and HR teams, own the how of the employee journey at Thesis from hiring to becoming a seasoned Thesian. Work with those teams to create and refine the processes that support our people and their experience from day one, onwards. Coach your team to own the handoff point from agency onboarding to account and department onboarding.
  • Define the Relationship: Continuously evolve our processes to support and improve upon our people-first philosophy. Ensure that Thesis’ people strategy is reflected in the workflows and processes you create and implement, and that our strategy is aligned to achieve the wider goals of the organization.
  • Keep a Constant Pulse on the People: From creating the employee feedback methodology to implementing change programs across the organization, ensure that the way we work works for the people. Own the feedback process at Thesis and to help engagement teams to use the data to take action. 

• Data-driven Decisions: Collect data surrounding our teams and provide context with historical data to champion process improvements. Coordinate with the Head of Operations to validate solutions and coordinate agency-wide implementation plans. 

• • Be Curious: Search for educational opportunities and regularly participate in conversations regarding new industry best practices. Keep our team in the know and ahead of the curve.

• Support the Virtual/Physical Workplace: Support the organization and maintenance of agency best practices as it relates to HR and Engagement spheres. Partner with Engagement to ensure that those practices provide clarity for both the virtual and physical workplace, ensuring that our teams work seamlessly no matter where they get the work done.

Skill Sets

People Operation Leads possess the following skills:

• 4-5 years experience working in a human resources, engagement, or operations role for a project-based business. Previous experience working for a creative agency is a plus [or comparable experience].
• Experience in workflow optimization, including but limited to process development and improvement, and information architecture as it pertains to the employee experience.
• Deep understanding of the entire team member lifecycle, with the ability to recommend process-oriented and/or operational solutions to improve the team member experience.
• Exceptional problem solving and organizational skills - able to manage multiple priorities in a dynamic and occasionally ambiguous environment.
• Strong communication skills, with a collaborative mentality and top-notch interpersonal skills.

• Experience planning and executing against company-wide operational initiatives with successful change management experience..

• Experience leading teams in a management capacity, building multidisciplinary relationships, and confidence interacting with all levels of leadership.
• Ability to visualize and contextualize processes through process mapping, and communicating that process to unfamiliar teams.

• Deep experience in a variety of project management, time tracking, communication and knowledge management tools.