What are the responsibilities and job description for the Security TSA/SE position at ThisWay?
We are partnering with a dynamic and innovative company that provides cutting-edge security solutions to customers. They are seeking an experienced Security TSA/SE to join their team in Portland, OR.
In this role, the successful candidate will be responsible for providing technical expertise in renewal activities, presenting and demonstrating solutions, and identifying potential upsell and cross-sell opportunities. The candidate will work with a dynamic team to solve complex challenges and help customers succeed.
Responsibilities:
- Engage targeted renewal customers through workshops and webinars
- Act as the main technical resource for the renewal team and potential customers
- Deliver technical product presentations via web conferencing or in the field
- Assist renewal reps and customers with resolving technical issues
- Deliver technical training modules to the team
- Work with the product management team as a liaison to accounts around technical product requirements
- Identify potential upsell and cross-sell opportunities based on existing renewals
- Interact with internal engineering teams to provide solutions to technical issues
- Bring a consultative selling approach and dedication to customer success
- Determine optimal solutions for resolving challenges
- Provide timely customer communications and extraordinary customer service
- Capitalize on opportunities by being organized and focused
- Travel throughout the region to visit customers
- Bachelor's degree in Computer Science/Information Systems or equivalent
- 7 years of technical experience in support or sales engineering, network operations support, email administration, and/or endpoint security
- 3 years of enterprise pre-sales experience working with network, email, endpoint, or cloud security products in a customer-facing role
- Comprehensive understanding of networking technology with a focus on security, including LAN and WAN networking protocols and technologies, switching, routing, and security
- Strong understanding of endpoint security and how it impacts customers' business operations
- Love and passion for helping customers and delivering satisfaction even when faced with difficult customers
- Positive demeanor and friendly outgoing personality
- Strong written and oral communication skills, including conveying technical information in user-friendly language
- Ability to prioritize and work responsibly with or without direct supervision
Nice-to-Have:
- 5 years of high-end technical sales experience working with network, email, endpoint, or cloud security products
- System architect and solution integration experience of AWS and Azure
- Experience selling governance and compliance solutions
- Strong network and endpoint security skills with real-world experience with Checkpoint, Cisco, Juniper, Bluecoat, Proofpoint, endpoint security tools, and appropriate certifications
- Advanced level network technology certifications (e.g. CCIE, CCSP, JNCIE, etc.)
If you're passionate about providing exceptional customer service, possess strong technical skills, and have a track record of delivering results, this is an excellent opportunity to join a company that values innovation, creativity, and teamwork. Apply now and take your career to the next level!
