Food Service Director

Who we are

Founded in 1986, Thomas Cuisine is an award-winning, privately held contract food service company. We advocate the healing power of whole foods and believe in preparing scratch-made cuisine fresh each day. Every Thomas Cuisine team member is an ambassador, carrying out our mission, reflecting our values, and building relationships while "doing the right thing".

What’s in it for you

As part of our team, the ideal candidate will gain access to supportive and smart partners, first-class learning and engagement technologies, exceptional employee wellness and medical benefits, and much more!

Benefits:

• Comprehensive Medical, Dental, and Vision with several plans to choose from
• Generous Paid Time Off
• Health and wellness programs
• Professional development opportunities

What you will do

The Food Service Director is responsible for managing the daily operations of the food and beverage outlets in a Healthcare facility. The primary role will be front of the house forward and also includes the selection, development, and performance management of employees. In addition, they oversee the Executive Chef’s production output and ensure that patients and guests are satisfied with their dining experience.

The Food Service Director:

• Oversees the function of all food and beverage at the account to ensure excellent customer service and maximize revenue to support overall account operations.
• Consistently offers professional, friendly, and engaging service.
• Ensures service standards are meticulously followed while actively supporting the entire restaurant team.
• Handles guest and client concerns and reacts quickly and professionally.
• Balances operational, administrative and colleague needs.
• Maximizes revenues by communicating regularly with the Food and Beverage teams to implement agreed-upon strategies, practices and promotions.
• Manages the departmental budget.
• Manages all event inquiries and oversees bookings of Restaurant and Lobby.
• Staffs and oversees the execution of on-site events.
• Develops and implements cost-saving measures.
• Communicates with all departments to ensure that customer service needs and expectations are fulfilled.
• Oversees an energetic and proactive approach to interviewing, selecting, training, counseling, disciplining, and scheduling all food & beverage team members with a goal of always staying multiple steps ahead of turnover.
• Works directly with staff to assure food and beverage quality, good service, and cleanliness are strictly adhered to.
• Assures inventory and its protocols and systems are always maintained.

Ability to:

• Perform job functions with attention to detail, speed and accuracy.
• Communicate clearly and professionally in verbal and digital environments.
• Prioritize, organize, and follow up.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Work with minimal supervision.

What you will need

• Minimum of five (5) years as Food Service Director experience preferred, depending upon formal degree or training.
• Certified Dietary Manager preferred. 
• Five (5) to seven (7) years of direct food service operational management experience with inventory and purchasing knowledge and control.
• The ideal candidate will have experience managing country clubs, large hotels, school campuses, or retirement community.
• Experience in a Healthcare is desirable but not required.
• Strong knowledge of full-service dining room management.
• Proficient with MS Office, and other organizational computer tools.
• Budgeting, Capital, and Strategic Planning
• Flexible and adaptable to change.
• Provide legible communication and directions.
• Current ServSafe Food Handler Certificate Required.
• Previous P&L accountability or contract-managed service experience is desirable.
• High school certificate or equivalent.
• Bachelor's degree preferred.
• Dietary Manager Certification a plus

Our commitment to you

At Thomas Cuisine, we are dedicated to fostering a workplace that is diverse, equitable, inclusive, and where every individual feels a sense of belonging. We know that this commitment is an ongoing journey, and we will strive to improve and adapt as we grow. Our DEIB commitment is not just a statement but a living part of our company culture.

REAL Food | Genuine Service | Enduring Relationships