What are the responsibilities and job description for the Customer Service Representative I position at Thorlabs?
Thorlabs is pleased to play a role in advancing science through the components, instruments, and systems we design and manufacture. We believe that science and innovation have great potential to improve the world around us and are committed to advancing photonics (i.e., light-based) technologies that positively impact our customers, employees, and communities. Via educational outreach and more sustainable business practices, we continuously invest in a brighter future. We recognize that each of our employees is a unique individual with the ability to contribute to our success and seek to find great people who will thrive in our fun, fast-paced culture.
The Customer Service Representative (CSR) is responsible for establishing and maintaining profitable professional relationships with customers on behalf of the company by taking complete responsibility for each customer contact and by ensuring that all customer requirements are completely met. The CSR is responsible for ensuring that our customers receive world-class customer service. Works under general supervision. The hours for this position are 11:45a.m. - 8:15p.m. Monday - Friday.
Although the location of the position is in Newton, NJ, from time to time it may be required to undertake duties at other Thorlabs locations.
Essential Job Functions include the following, but are not limited to:
Qualifications
Experience:
Benefits
Thorlabs offers a complete benefits package that includes medical, dental and vision insurance, company paid life insurance, a generous PTO package, a 401(k) plan, and tuition reimbursement just to name a few..
The Customer Service Representative (CSR) is responsible for establishing and maintaining profitable professional relationships with customers on behalf of the company by taking complete responsibility for each customer contact and by ensuring that all customer requirements are completely met. The CSR is responsible for ensuring that our customers receive world-class customer service. Works under general supervision. The hours for this position are 11:45a.m. - 8:15p.m. Monday - Friday.
Although the location of the position is in Newton, NJ, from time to time it may be required to undertake duties at other Thorlabs locations.
Essential Job Functions include the following, but are not limited to:
- Ensure End User Compliance, ITAR (International Traffic in Arms Regulations), and Other Regulatory Processes are followed.
- Set up customer accounts or assign the correct accounts to web orders for proper request processing
- Appropriately contribute to the total Call Center transaction workload each month
- Process order and quote requests accurately, maintaining an entry error rate no higher than 0.50%
- Effectively present and discuss the products and services of the company, soliciting only those desired products/services provided by the company and its vendors to current and prospective customers in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs
- Responds to requests via incoming telephone calls, emails, and chats.
- Organizes workflow to meet customer deadlines as well as meets department goals and initiatives
Qualifications
Experience:
- Experience in a similar position preferred
- High School Diploma or equivalent
- Proficient computer skills including MS Office Programs
- Strong desire to serve the customer and wow them through your communications
- Strong proficiency in sales and customer service
- Strong ability to work under time constraints, to multitask, and solve problems
- Strong attention to detail to ensure accuracy in communication and the information provided
- Strong communication and interpersonal skills are required to enable an effective interface with customers, potential
- Must be able to work on a self-initiated basis in a team environment and on Saturdays
Benefits
Thorlabs offers a complete benefits package that includes medical, dental and vision insurance, company paid life insurance, a generous PTO package, a 401(k) plan, and tuition reimbursement just to name a few..
Salary : $17
