What are the responsibilities and job description for the Technical Support Representative position at Three Guys AC?
Three Guys AC is a small business in Clearwater, FL. We are supportive, inclusive, social and our goal is to help people and make profit while doing so.
Our work environment includes:
- Casual work attire
- Relaxed atmosphere
- Regular social events
- Growth opportunities
We are currently hiring a Technical Support/Customer Service Representative for our evening shift (12PM-8PM) to provide professional support to our customers. You will be responsible for responding to customer questions and handling technical queries regarding our services. You must be highly organized and good at communicating. If you are driven, eager to learn and enjoy interacting with people, we’d like to meet you. Ultimately, your job is to help customers successfully schedule our services by providing answers that are knowledgeable and well-presented. If you have experience with ServiceTitan that is a huge plus!
Responsibilities:
- Answer queries about services, policies and procedures.
- Provide solutions and offer advice regarding product or service issues.
- Direct customers to the appropriate personnel.
- Ensure that are jobs or services are executed and invoices are paid in a timely manner.
- Monitor customer accounts and maintain database to ensure that payment is made in a timely manner .
- Evaluate and implement new strategies to improve customer satisfaction level.
- Arrange payment gateway services to handle payments, refunds and be notified of potential fraudulent transactions.
- Schedule services for our customers and dispatch the technicians.
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
- No weekends
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Clearwater, FL 33760: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Do you have a criminal record?
- Do you have experience with ServiceTitan?
Experience:
- Tech support or Customer service: 1 year (Preferred)
Work Location: In person
Salary : $15 - $20